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Hoosier Hills Credit Union · 2 hours ago

Chief Information and Innovation Officer

Bedford, IN

Full-time

Hybrid

Director/Executive

$179K/yr - $248K/yr

10+ years exp

Hoosier Hills Credit Union is a recognized financial institution in Indiana, seeking a Chief Intelligence and Innovation Officer to lead a transformation in member-centric services. The role focuses on implementing innovative technology strategies and fostering a culture of data-driven decision making to enhance operational efficiency and member experience.

FinanceFinancial Services

Responsibilities

Define and implement a comprehensive enterprise innovation and intelligence strategy that aligns with the credit union’s mission, vision, and multi-year strategic plan

Serve as a senior advisor to executive leadership and the Board of Directors on emerging technologies, data-driven opportunities, and long-term system modernization priorities

Foster a culture of innovation, disciplined experimentation, and cross-functional collaboration to advance enterprise performance and member value

Drive measurable progress in organizational intelligence, operational efficiency, and digital fluency across all business lines

Architect and govern a modern enterprise data and analytics ecosystem, encompassing data platforms, governance models, and team structures that support scalable insight generation and AI adoption

Advance the organization’s capability to use predictive analytics and artificial intelligence in member personalization, lending strategy, risk management, and fraud prevention

Establish enterprise-wide standards for data integrity, quality, privacy, and compliance in alignment with NCUA, FFIEC, and other regulatory frameworks

Build a federated data model that connects centralized analytics teams with departmental experts to accelerate adoption and alignment of data-driven decision-making

Own the credit union’s application and systems architecture, ensuring a modern, interoperable, and scalable technology ecosystem

Evaluate, build consensus, select, implement, and optimize best-in-class applications (core systems, CRM, digital banking, loan origination, etc.) that improve user experience and drive operational performance

Lead proactive release management processes to ensure the timely, well-communicated, coordinated, and risk-aware deployment of updates, features, and system enhancements

Partner with business units and focus groups to identify and prioritize feature enhancements that align with member and team member needs

Implement an API-driven framework that supports automation, integration, and agility across the enterprise

Continuously evaluate and optimize application performance, vendor solutions, and integrations to ensure alignment with strategic and operational objectives

Championing a human-centered design philosophy in all technology and data initiatives, balancing automation, ease of use, and risk mitigation

Partner with business leaders to initiate and lead internal focus groups across departments for observational learning to identify and eliminate friction points within both member and team member journeys, enhancing usability and productivity

Ensure systems empower staff through intelligent workflows, simplified interfaces, and accessible data insights that support timely, informed action

Utilize technology as a strategic lever to elevate both service quality and employee engagement

Establish clear governance structures for innovation, technology investment, and enterprise change management

Oversee vendor strategy, ensuring technology partners deliver measurable value, performance accountability, and alignment with organizational standards

Collaborate with the Chief Information Security Officer, Risk, and Compliance leaders to maintain a secure, compliant, and resilient technology environment

Introduce structured evaluation processes for emerging technologies and fintech partnerships that enhance efficiency, differentiation, or revenue potential

Build and mentor high-performing teams across innovation, analytics, and application management disciplines

Promote professional development, interdisciplinary collaboration, and succession readiness within the technology and data organization

Lead by example in cultivating transparency, operational excellence, and enterprise accountability

Collaborate with the CISO and Infrastructure teams to drive accountability for system reliability, security, and compliance in partnership with IT, Risk, and Compliance functions

Qualification

Data StrategyDigital TransformationCloud EnvironmentsAI/ML DeploymentFinancial TechnologiesAnalytics ToolsLeadership ExperienceCollaborationProblem-Solving

Required

A Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field from an accredited school

10+ years of leadership experience in innovation, technology strategy, or digital transformation, ideally within financial services

Proven track record of leading enterprise-level data strategy, business intelligence, and application ecosystem development

Proficiency in modern cloud and data environments (e.g., Azure, AWS, Snowflake, Databricks) and analytics tools (e.g., Power BI, Tableau, dbt, SQL, Python/R)

Experience in proactively managing system releases, upgrades, and enhancements across cross-functional environments

Experience integrating modern platforms (e.g., APIs, cloud-based systems, CRM, analytics) into legacy environments

Strong understanding of credit union operations, financial technologies, and regulatory frameworks (NCUA, FFIEC, GLBA, CCPA) and compliance in data and technology operations

Proven ability to collaborate effectively with senior leadership and the Board of Directors to align technology strategy with organizational goals

Demonstrated ability to lead strategic innovation initiatives by driving digital transformation, applying member-centric design thinking, leveraging data-driven insights, managing organizational change, fostering cross-functional collaboration, and ensuring compliance with regulatory and risk standards

The ability to analyze complex situations, apply sound principles, and develop effective solutions

Deep passion for using innovation to deliver value, convenience, and trust to both members and team members