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Eversource Energy · 3 hours ago

IT Supervisor, Billing, Credit, & Collections (SAP) hybrid schedule

Berlin, CT

Full-time

Hybrid

Senior Level

$136K/yr - $152K/yr

5+ years exp

Eversource Energy is seeking an IT Supervisor for Application Development. This critical role involves leading the design, development, maintenance, and enhancement of business applications to meet client needs and support business strategies.

DeliveryElectrical DistributionEnergyEnergy EfficiencyNatural ResourcesOil and GasRenewable EnergyStaffing Agency

No H1B

Responsibilities

Some level of Techno Functional exposure / experience on SAP CIS platform with knowledge of meter to cash end to end processes (e.g. FICA, device management, customer service)

Additional areas of focus may include Agile methodology, emerging AI technologies, SAP systems, AMI advancements, and regulatory compliance to support our evolving business needs

Contribute to the development of technology roadmaps focused on resiliency, scalability, and long-term business value

Assist in managing budgets for application maintenance, vendor services, and technology projects in partnership with the Product Line Manager

Evaluate root cause solutions to reduce technical debt and improve system stability and data integrity

Support contract development, vendor negotiations, and ongoing vendor management activities

Promote a culture of accountability, customer-centric service, and continuous improvement across the team

Expertise in managing production support for mission-critical systems with a focus on operational stability and incident resolution

Familiarity with SAP, mainframe, and other utility industry standards and platforms

Experience managing outsourced IT services and cloud/hosted vendor relationships, including SLA tracking and compliance

Implement business system plans, directing development, release and maintenance of company business application and process control systems

Establish an environment to ensure project costs and schedules are properly estimated and controlled

On a continuous basis use critical leadership technique to effectively communicate with employees to establish and maintain a high level of motivation and sense of direction

Collaborate with Clients, vendors, industry consultants, and senior management to define acceptable service levels

Integrate activities with business unit and other IT departments to ensure the successful implementation and support of project efforts

Manage the reconciliation of client requirements with existing and/or projected computer capacity, capabilities and performance

Establish and maintain effective working relationships with key clients

Direct the overall deployment and activities of their staff and facilitate the resolution of situations brought to their attention that impact the cost, schedule or technical parameters of projects

Qualification

SAP CIS platformAgile methodologyProject OversightAI technologiesVendor managementOperational stabilityAnalytical skillsConflict ManagementCommunication skillsTeamwork

Required