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Senior Helpers · 2 hours ago

Care Team/Client Services Manager

Plymouth, WI

Full-time

Onsite

Entry, Mid Level

$48K/yr - $52K/yr

2+ years exp

Senior Helpers is the nation's premier provider of in-home senior care, and they are seeking a Care Team/Client Services Manager to oversee and develop client services and caregiver operations. The role involves ensuring client satisfaction, managing caregiver performance, and leading recruitment and training efforts.

Health Care

Responsibilities

Maintain regular communication with new clients, including caregiver introductions, first-day service calls, and an in-home visit within 30 days of service

Ensure clients and their families remain satisfied with Senior Helpers services by addressing concerns and working collaboratively with staff and families to find solutions

Provide overall leadership and management of caregivers through performance improvement, professional development, and training program implementation

Conduct quality assurance visits with caregivers to ensure care plans are followed, policies and procedures are met, and brand standards are upheld

Spend 2-3 days per week in the field visiting clients to assess service quality, update care plans, and manage client visits in hospitals or rehabilitation facilities

Develop and manage caregiver recognition and morale programs, such as Caregiver of the Month and performance and training achievements

Review daily activity logs and time sheets to confirm adherence to care plans and identify any lost hours

Coordinate communication of all new hires, terminations, and inactive employees with the Scheduling Manager for system entry

Manage caregiver call-outs, late arrivals, early departures, and assignment refusals, ensuring appropriate documentation and follow-up

Participate in new caregiver orientations

Manage caregiver training and certification programs

Partner with the Scheduling Manager to ensure optimal shift coverage, matching and placement of caregivers with clients

Qualification

Client relationship managementTraining program implementationLeadershipMicrosoft Office proficiencyOrganizational skillsProblem solvingVerbal communicationWritten communication