Qualis1 Inc. · 5 hours ago
Payments Production Support Engineer
Morristown, NJ
Contract
Onsite
Senior Level
6+ years expQualis1 Inc. is seeking a Payments Production Support Engineer to provide L2/L3 support for payment applications. The role involves monitoring and resolving issues in payment systems, troubleshooting transaction processes, and ensuring compliance with industry standards.
Staffing & Recruiting
Hiring Manager
Ankit Prasad
Responsibilities
Monitor and resolve issues in payment applications (e.g., payment gateways, POS systems, card processing platforms) to ensure minimal downtime and adherence to SLAs
Provide L2/L3 support for payment systems, addressing issues related to transaction failures, connectivity, and integrations with card networks (e.g., Visa, Mastercard, Amex), acquirers, and issuers
Troubleshoot and support end-to-end payment card transaction processes, including authorization, clearing, settlement, and reconciliation for credit and debit cards
Investigate and resolve disputes, manage chargeback processes, and ensure compliance with card network rules (e.g., Visa’s TCR, Mastercard’s dispute resolution)
Monitor and analyze transaction patterns using fraud detection tools, support fraud prevention measures like tokenization, 3D Secure, and risk scoring systems
Perform updates, patches, and configurations for payment applications, ensuring security, PCI DSS compliance, and optimal performance
Analyze logs, debug code, and perform root cause analysis for issues in payment workflows, including ISO 8583 message processing, EMV transactions, and fraud alerts
Partner with development, QA, infrastructure, and fraud teams to resolve issues, deploy fixes, and implement system enhancements
Communicate with internal teams and external clients (e.g., merchants, banks) to resolve payment, dispute, or fraud-related queries promptly
Use tools like Splunk or Dynatrace to monitor transaction success rates, system performance, and fraud trends; generate reports for stakeholders
Maintain detailed records of incidents, resolutions, dispute cases, and system configurations for compliance and knowledge sharing
Identify opportunities to streamline payment processes, reduce chargeback rates, and enhance fraud detection through automation or system optimizations
Ensure adherence to payment industry standards (e.g., PCI DSS, EMV, PSD2, GDPR) and implement security practices to protect cardholder data
Qualification
Required
6-8+ years in application support, with 5+ years in the payment industry, specifically in credit/debit card processing, disputes, and fraud management
Proficiency in troubleshooting applications built on Java, .NET, or Python
Strong SQL/Oracle skills for querying transaction and dispute data
Expertise in APIs, web services (REST/SOAP), and middleware (e.g., Kafka, RabbitMQ)
In-depth knowledge of payment protocols (e.g., ISO 8583, SWIFT) and EMV standards
Comprehensive understanding of payment card lifecycle: authorization, clearing, settlement, and reconciliation
Expertise in credit/debit card processing, including acquirer/issuer workflows and card network operations
Experience with dispute resolution, chargeback processes, and card network regulations
Familiarity with regulatory standards (e.g., PCI DSS, PSD2, GDPR)
Strong analytical, communication, and collaboration skills; ability to handle high-pressure scenarios
Proficiency with ITSM tools (e.g., ServiceNow, Jira), monitoring platforms, and fraud analytics tools
Experience with cloud platforms (e.g., AWS, Azure, GCP) and containerization (e.g., Docker, Kubernetes)
Knowledge of fintech innovations, mobile payments, or blockchain-based payment systems
Scripting skills (e.g., Bash, PowerShell) for automation of dispute or fraud workflows
Company
Qualis1 Inc.
At Qualis1 Inc., our robust business model is strategically built upon serving diverse industry sectors, including Finance, Health Care, Education, State Government, and Manufacturing.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase