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TrueCare · 7 hours ago

Medical Assistant Supervisor - Quick Care (RSF)

San Marcos, California

Full-time

Onsite

Senior Level

5+ years exp

TrueCare is a trusted healthcare provider serving San Diego and Riverside Counties, offering compassionate and comprehensive care to underserved communities. The Medical Assistant Supervisor is responsible for overseeing front and back-office staff, ensuring effective patient flow and high-quality healthcare services while leading and organizing the team's functions.

Hospital & Health Care

Responsibilities

Supervise the workflow and workload of front and back-office staff to ensure an efficient patient flow

Monitor, coach, develop and evaluate performance of staff on an ongoing basis in accordance with applicable performance standards and provide direct and timely feedback regarding daily operations and clinical skills competencies

Identify and implement opportunities to build employee morale and individual motivation

Oversee/monitor and assist in the training of new and existing employees

Provide ongoing training to employees as new processes or updates are implemented; and work with employees to correct deficiencies

Shadow staff on skill competency, as needed, to ensure proper workflow processes and procedures are followed

Oversee and create weekly and daily schedules of front and back-office staff, as assigned

Track absenteeism and approve time off

Monitor and prioritize workflow and schedules, to maximize provider and staff productivity, employee morale, and patient satisfaction

Assist in preparation for and delivery of staff meetings and in-service and staff training, including monthly mandatory training

Provide back-up support for medical assistant team including all functions of a medical assistant

Serve as department computer 'Super User,' resolving simple computer issues and serving as primary point of contact with IT on larger issues

Collaborate with Manager in achieving patient, employee, and physician satisfaction initiatives

Collaborate with Manager in the development and implementation of departmental policies and procedures

Ensure confidentiality of medical records as directed by TrueCare HIPAA protocols

Contribute to the success of TrueCare by participating in quality improvement activities

Assist with preparation and participation in state and/or federal audits, as assigned

Qualification

Medical Assistant experienceSupervisory experienceBilingual in EnglishSpanishMedical terminologyElectronic Health RecordsPhlebotomy CertificationICD-10 coding