Bourns, Inc. · 4 hours ago
Manager Sales Operations
Riverside, CA
Full-time
Onsite
Mid, Senior Level
$125K/yr - $140K/yr
5+ years expBourns, Inc. is a leading provider of advanced components for power conversion, circuit protection, and motion control sensing solutions. The Manager of Sales Operations will manage and lead the sales support organization, overseeing the implementation and administration of sales policies and procedures, while ensuring efficient customer service and sales operations.
ElectronicsManufacturing
Responsibilities
Responsible for and leads the daily operations for the ECS/America’s sales support group: including customer service, inside sales and sales administrative staff
Responsible for developing and implementing systems for customer service and inside sales to track, evaluate and report 'customer satisfaction.' Establishes procedures that eliminate errors and reduce transaction costs. Includes proctoring customer satisfaction surveys for the Americas
Proactively develops and implements effective reporting tools to facilitate the sales management team in achieving sales goals
Manages all sales programs including but not limited to: Ship & Debit, SAP Master Maintenance (including Security access), Annual DC price change, Sales Deals and VPA/Group Price Lists, annual requests for quotation
Works with legal, contracts and IT to ensure tariff amounts are accurately reflected within SAP to ensure proper invoicing to customers
Responsible for implementing and maintaining sales policies and procedures including timely and accurate reporting on performance
Responsible for developing sales training program for new and existing sales personnel related to understanding Bourns processes and procedures on establishing new accounts and all related internal sales tools
Evaluates, recommends and implements improvements to Sales Policies and Procedures
Collaborates with other departments to establish best practice policies with the focus on streamlining activities impacting customer service and sales operations
Proactively develops and implements effective reporting tools to facilitate the sales management team in achieving sales goals including maintenance of Partnership and CRM systems
Develop & maintain competitive cross-reference matrix to allow customer service, sales & FAE teams to identify potential crosses to influence content selling
Provides analytical ad-hoc reports and data from a variety of sub-systems (SAP, CRM, Tableau and SharePoint) including statistical analysis, productivity and sales related reports
Establishes departmental goals and objectives along with personnel key performance metrics annually
Selects and maintains a competent, motivated and qualified staff of managers and employees
Manages customer metric programs including but not limited to: OTD, Quality, Logistics, Service and Systemic applications to align with customer systems and related customer Scorecards
Supports corporate financial and quality audits providing supporting data as required
Assumes responsibility for all sales/service-related activities that need special attention or where processes have not yet been established to support best practices in problem resolution
Supports all ECS Sales, FAE and Distribution Sales activities as needed
Performs other related duties as required
Qualification
Required
A Bachelor's degree in Business or equivalent mix of education and experience required
Five to Eight years of extensive knowledge of Bourns SAP, Partnership, and CRM systems experience of data mining from multiple systems
Advanced level of experience in the use of Microsoft Excel, Word, Access and PowerPoint required
Minimum of 5-8 years of employee supervision experience
Experience in managing small-to-medium size groups of employees in a collaborative work team environment required
Self-motivated individual with excellent written and verbal communication skills
Ability to motivate and mentor employees
Ability to present ideas with clarity, effectiveness and ease to Management Sales Personnel and Employee Groups
Excellent written skills and ability to present data and programs in a clear and concise manner
Ability to multi-task and set priorities
Personal computer and office software such as MS/Word, MS/Excel, & MS/PowerPoint
Office equipment such as fax, copier and scanner
Preferred
Master's degree preferred
Company
Bourns, Inc.
Bourns, Inc.
1001-5000 employees
H1B Sponsorship
Bourns, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (6)
2022 (2)
2021 (5)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
R
Ronald Badie
Director
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