Putzmeister America, Inc. · 8 hours ago
Parts & Service Coordinator - Parts Sales
Hickory, North Carolina
Full-time
Onsite
New Grad, Entry Level
$62K/yr - $72K/yrPutzmeister America, Inc. is a world-class leader in concrete pump manufacturing and support, known for innovation, reliability, and excellence. The Parts and Service Coordinator—Parts Sales ensures the smooth operation of the parts and service departments by efficiently coordinating the flow of parts and service requests, providing excellent customer service, and maintaining accurate inventory records.
Building MaterialConcertsConstructionIndustrialIndustrial ManufacturingMachinery ManufacturingManufacturingTransportation
Responsibilities
Greet office visitors and callers, making them feel welcome and comfortable, and answering any questions
Respond to customer inquiries timely via telephone and/or email and log interactions in the Salesforce case management system
Work closely with customers to coordinate repair service requests
Submit work orders for any repairs or maintenance required for equipment
Recognize the correct component as a solution to a customer's need
Assist customers in accurately identifying the parts required
Safely select, lift, and move parts that vary in size and weigh up to 50 pounds on a repetitive basis from various height locations, floor level, and up
Loading Small Parcel Carriers using mobile equipment
Sort products of various sizes and weights and stage for proper warehouse put-away
Confirm the accuracy of received materials and verify the quality and quantity of parts received
Replenish parts in bin and rack areas throughout the warehouse
Housekeeping – Sweeping, moving boxes and pallets to the appropriate area, maintaining the cleanliness of the work area
Develop a working knowledge of Putzmeister products
Perform additional duties as assigned or required
Qualification
Required
Good communication, written, and organizational skills
Forklift, crane, and heavy lifting equipment experience
Basic computer skills
Excellent problem-solving and customer service skills
Detail-oriented, self-motivated individual able to work well independently and in a team environment
Mechanically inclined
High school diploma or equivalent
Mandatory safety training (see “Total Compliance Management” program)
On-the-job training
Preferred
SAP experience is a plus
An Associate or Bachelor's degree in a related discipline or the equivalent in relevant experience is strongly preferred
Benefits
Comprehensive benefits (medical, vision, and dental insurance)
Company paid Hospital Indemnity/Accident Insurance
HSA – incentives for company contributions
FSA Plans
Company-paid Life Insurance
Company paid Short-term/Long-term Disability
Paternity Leave
401K plan with company match
Profit sharing
Company events
Education Reimbursement
Boot Reimbursement
Uniform Program
Employee discount program
Company
Putzmeister America, Inc.
Putzmeister America, Inc.
Founded in 1994
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Karl Schlecht
Founder
Recent News
2025-04-23
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