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Gallery Residential · 9 hours ago

Maintenance Supervisor

Austin, Texas

Full-time

Onsite

Entry, Mid Level

2+ years exp

Gallery Residential is a company focused on property management, and they are seeking a Service Director to oversee and perform technical and mechanical work to ensure the property meets cleanliness, safety, and functionality standards. The role involves managing maintenance tasks, engaging with residents, and ensuring compliance with safety regulations.

Property ManagementResidential

Responsibilities

Assists with and completes work orders generated from resident requests for service, as well as routine upkeep on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, safety standards, and code requirements

Oversees and completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move- out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work

Develops standards for the cleanliness and overall appearance of the community’s grounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs, signage, leasing office, central garbage areas, parking lots, and other buildings and common areas to ensure that they reflect and represent the high quality of the community standards

Periodically inspects work performed by other service team members in person to assess effectiveness of policies and procedures and develop corrective action plans as needed. Periodically inspects work performed by contractors, vendors and other service providers to verify the work. Ensures materials and services meet quality standards, scope and specifications as required

Maintains adequate inventory of spare parts and maintenance materials and works with Community Director to order supplies and tools as needed to stay within budgetary guidelines

Assists Community Director in developing the budget for regular repair and maintenance and capital expenses. Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment

Completes monthly Preventative Maintenance procedures

Conducts regularly scheduled safety meetings, ensure all MSDS sheets are current and readily accessible, and keeps up to date on all OSHA and other safety related laws and requirements to ensure property compliance

Demonstrates customer services skills by treating residents and others with respect, interfacing face-to-face with residents and service team, responding to questions from your team and residents, responding sensitively to complaints about maintenance services, and assigning work orders with efficiency and urgency. This includes the ability to work in a stressful environment and work peacefully with co-workers and residents

Must be able to meet predictable attendance and punctuality expectations and physical demands of the position complying with company policies and performance expectations

Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s)

Schedules and performs minor and routine maintenance on all appropriate equipment on a regular basis. Inspects and maintains all tools in excellent condition

Conducts routine and periodic property inspections to identify safety and risk management concerns, keep the property in good repair, and communicate concerns about the physical needs of the property to the appropriate individual(s)

Completes documentation and other paperwork in a timely, accurate, and complete fashion so that service requests can be appropriately documented, tracked and completed

Identifies areas for improvement and offers suggestions to improve the property's efficiency, profitability, and productivity

Keeps abreast of new trends and changes in the industry and area(s) of responsibility by attending internal and external training classes, apartment association meetings, and other events, and accessing other information sources

Qualification

EPA certificationsApartment maintenance experienceProperty management systemsOSHA standards knowledgeMSDS regulations knowledgeCustomer service skillsChange managementMathematical skillsProject managementCommunication skills

Required

Employment history that demonstrates the application of knowledge and skills sufficient in the safe use and maintenance of hand tools, power tools, user moved aids, mechanical equipment, and measuring devices

Working knowledge of OSHA standards and MSDS regulations

2 to 3 years of apartment maintenance experience or equivalent

High school diploma or GED

Demonstrated ability to read, write, and communicate effectively to represent company management in a support capacity

Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions

Demonstrated ability to apply principles of logical thinking to define and correct problems

Proficient in internet, word processing, spreadsheet, and database management programs

Incumbents must have EPA certifications Type I and II or Universal for refrigerant recycling

A valid Certified Pool Operator or a Certified Spa and Pool Operator certificate

Current valid driver's license required

Proven skills sufficient to lead, direct, and oversee the maintenance process performed by the Service Team members

Ability to physically access all exterior and interior parts of the property and amenities

Must be able to push, pull, lift, carry, or maneuver weights of up to fifty (50) pounds independently and one hundred and fifty (150) pounds with assistance