ESS Technologies, Inc. A Pacteon Company ยท 5 hours ago
FIELD SERVICE TECH REMOTE
United States
Full-time
Remote
Mid Level
3+ years expESS Technologies, Inc. is part of the Pacteon group, specializing in packaging line design and equipment manufacturing. The Field Service Technician will provide installation, maintenance, troubleshooting, and customer support for ESS products, ensuring customer satisfaction and adherence to quality standards.
ManufacturingPackaging ServicesProduct Design
Responsibilities
Perform installation, start up and debug of ESS equipment at customer locations
Provide service maintenance, troubleshooting, and training following established company procedures
Travel 75% required in the USA, Puerto Rico, and Canada
Serve as the liaison between the customer and the company. Ensure the customer receives the final, up-to-date machine documentation (manuals, electrical drawings, etc.)
Manage the assigned project ensuring schedules and objectives are met. Ensure customer satisfaction by obtaining written site acceptance on work performed
Use a wide variety of resources, such as hand tools, computers, and software to perform routine and non-routine maintenance, troubleshooting and reports
Qualification
Required
Associate degree in electrical engineering, or equivalent experience
3+ years of experience in a field service capacity or as a plant maintenance technician
Strong electrical, mechanical, and programming background. This includes robotics
Must be familiar with programming of Allen Bradley ControLogix platform, HMI and servo motion control
Ability to operate computer, telephone, hand tools and shop equipment
Ability to work independently
Electrical/mechanical/programming skills
Excellent communication and organizational skills, with attention to detail
Strong interpersonal skills required for customer relations
Ability to troubleshoot immediately and independently as machine problems come up at customer site (electrical/ programs/machine)
Ability to plan, schedule, train, check and evaluate work
Valid driver's license and acceptable motor vehicle record
Preferred
FANUC robotics experience
Vision Experience
Benefits
Medical/HSA
Dental
Vision
Dependent Care FSA
401k
Company paid Life and AD&D
Optional Life Insurance
Flexible Work Schedule
Company
ESS Technologies, Inc. A Pacteon Company
Founded in 1993, ESS technologies has extensive experience manufacturing cartoners, case packers, and robotic palletizers.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase