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Hilton Grand Vacations · 1 hour ago

Quality Assurance Specialist

Orlando, FL

Full-time

Onsite

New Grad, Entry Level

Hilton Grand Vacations is a leading vacation ownership company committed to bringing our guests’ vacation dreams to life. They are seeking a Quality Assurance Specialist to assist customers during the sales process by ensuring they understand their paperwork and providing necessary support to enhance their purchase experience.

LeisureRecreationTravel

Responsibilities

Ensuring new owners understand their paperwork and contracts

Assisting owners in making reservations and providing all necessary information to help them feel confident in their purchase

Conducting follow-up and post-sale contact with new owners to reduce cancellations and contract reversals

Collaborating closely with the Sales and Hospitality teams to maintain high-quality customer service

Providing technical assistance, support, and guidance to owners regarding the product and services associated with ownership

Qualification

Timeshare sales experienceTimeshare quality assurance experienceCRM software experienceProficiency with Microsoft productsCustomer service skills

Required

The ability to work flexible schedules, including mornings, evenings, weekends, and holidays

A strong ability to efficiently resolve complex customer service issues

Preferred

Timeshare sales experience

Timeshare quality assurance experience

CRM software experience

Proficiency with Microsoft products

Benefits

Outstanding healthcare options including medical, dental, and vision coverage that encourages preventative care

Paid Time Off (PTO) for adventure, rest, relaxation, or recuperation

Automatic enrollment in the Hilton Grand Vacations Retirement Savings Plan for all new team members

Company

Hilton Grand Vacations

Hilton Grand Vacations is a vacation ownership travel company.

Founded in 1992

Orlando, Florida, USA

10001+ employees

https://www.hiltongrandvacations.com/

Funding

Current Stage

Public Company

Total Funding

$3.65B

2025-12-16Post Ipo Debt· $400M

2025-08-14Post Ipo Debt· $400M

2025-07-11Post Ipo Debt· $64.68M

Leadership Team

Dan Mathewes

Senior Executive Vice President and Chief Financial Officer

Gordon Gurnik

Chief Operating Officer

Recent News

MarketScreener

Rasmussen University announces new corporate alliance with Hilton Grand Vacations

2025-11-19

Yahoo Finance

Should You Consider Adding Hilton Grand Vacations (HGV) to Your Portfolio?

2025-11-03

PR Newswire

Holiday Inn Club Vacations Appoints Jim Mikolaichik as Chief Executive Officer

2025-11-03

Company data provided by crunchbase