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Hilton Grand Vacations · 2 hours ago

Team Lead Call Transfer

Orlando, FL

Full-time

Onsite

Mid Level

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation and quality. They are seeking a dedicated Call Transfer Sales Team Lead to train and motivate Vacation Advisors, ensuring the accuracy and execution of training modules and sales techniques.

LeisureRecreationTravel

Responsibilities

Reinforce training about HGV values and coach team members on the proper package sale guidelines and details

Assist team Supervisor with tracking and maintaining the day-to-day team reports for performance and attendance

Monitor and "call walk" agents to improve efficiencies and sales techniques

Take over calls when necessary to assist with the sales process or provide a second voice

Maintain an upbeat, positive and motivated demeanor especially when interacting with guests, Team Members and Management

Work closely with the team Supervisor, Shift Manager, and Director

Conduct and submit the team monitoring requirements on a timely basis as set forth by management

Update and help maintain all required University sales production reports

Maintain University scoreboards to ensure selected metrics are being tracked regularly

Maintain a highly motivated work environment through positive reinforcement and coaching

Promote Hilton Values at all times

Qualification

Timeshare sales experienceTelephone sales experienceVerbal communicationWritten communicationOrganizational skillsCoaching skillsAttention to detailMotivational skills

Required

Timeshare/Contact Center sales experience

Proven track record in telephone sales

Excellent verbal and written communication skills

Must poses the ability to develop and communicate unique ideas and concepts

Must have strong attention to detail and excellent organizational skills

Benefits

Excellent health care options (medical, dental, and vision that encourage preventative care)

Paid Time Off (PTO) that allows for rest, relaxation or recuperation

All new Team Members are automatically enrolled in the HGV Retirement Savings Plan

Our Go Hilton Team Member Travel Program offers up to 30 nights per year at our employee rate and 50% off at participating hotel-operated restaurants.

Employee Stock Purchase Plan become an owner in our company. Eligible team members can purchase HGV common stock at a discount