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Hilton Grand Vacations · 1 hour ago

In House Marketing Rep

Baraboo, WI

Full-time

Onsite

Entry Level

1+ years exp

Hilton Grand Vacations is dedicated to delivering exceptional experiences and creating lasting memories for their guests. The In-House Marketing Representative is responsible for generating leads and booking qualified timeshare sales presentations, while also providing concierge services to guests and ensuring a professional company image.

LeisureRecreationTravel

Responsibilities

Conducts pre-arrival calls to owners, renters, and exchangers. Confirms appointments with guests to ensure tour reservations and improve show rate. Completes required paperwork accurately and completely for each tour. Checks availability so as to not overbook tour waves

Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour. Follows gifting procedures to ensure costs are met monthly

Provides location-related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information. Distributes only HGV-authorized information, collateral, and materials. Maintains location operating standards

Carries out all other reasonable requests by management that one is capable of performing. Contacts appropriate management with any guest issues

Qualification

Customer service experienceSalesMarketing experienceTimeshare industry knowledgeComputer proficiencyProfessional communication skillsGuest relations skillsEnglish proficiencyInterpersonal skills