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P4 Automotive · 5 hours ago

PARTS COUNTER ASSOCIATE

Columbus, Indiana

Full-time

Onsite

New Grad, Entry Level

P4 Automotive is seeking a Parts Counter Associate to join their team at Stoops Buck GMC of Muncie. This role involves providing exceptional customer service, assisting customers with automotive parts inquiries, and maintaining inventory records.

AutomotiveElectric VehicleRetail

Responsibilities

Greet customers in a friendly and professional manner, providing exceptional customer service

Assist customers in identifying and sourcing the right parts for their vehicles, considering make, model, and specific requirements

Answer customer inquiries, provide product information, and offer recommendations

Process customer orders, ensuring accuracy and efficiency

Utilize parts catalogs, manuals, and computerized systems to identify and locate required parts

Use effective research methods to find parts for older or rare vehicle models

Collaborate with the parts department team and suppliers to source parts that are not in stock

Provide accurate pricing and availability information to customers

Enter customer orders accurately into the computer system, ensuring all necessary details are recorded

Coordinate with the parts department staff to fulfill orders promptly

Prepare invoices and process payments, adhering to established procedures

Maintain proper documentation and recordkeeping of parts transactions

Provide technical guidance and support to customers and staff, answering questions and troubleshooting issues related to parts

Collaborate with service advisors and technicians to ensure accurate parts selection for repairs

Keep up to date with the latest automotive technologies and advancements in parts to provide relevant information and assistance

Assist in maintaining accurate inventory records and stock levels

Monitor inventory levels and communicate stock needs to the parts department manager

Assist with receiving and inspecting incoming parts shipments

Keep the parts counter and surrounding area clean, organized, and presentable

Qualification

Automotive parts knowledgeCustomer service skillsComputer systems proficiencyParts lookup toolsDealership management systemsDetail-orientedProblem-solving skillsCommunication skillsFast-paced environment