Hilton Grand Vacations · 2 hours ago
PBX Operator
Las Vegas, NV
Full-time
Onsite
New Grad, Entry LevelHilton Grand Vacations is a leading hospitality company known for its commitment to service excellence. They are seeking a PBX Operator to provide efficient communication for incoming calls, coordinate guest requests, and ensure a high level of guest satisfaction.
LeisureRecreationTravel
Responsibilities
Provide efficient and positive communication to all incoming calls by providing timely attention to guest or owners while addressing needs and requests
Coordinate guests and owners requests and concerns to departments to ensure completion and follow-up for guest happiness
Deliver professional hospitality and information to all guests, owners, and team members
Commitment and dedication to our Spirit of Service culture is encouraged behavior to be displayed at all times
Balance multiple responsibilities and prioritize duties based on importance with ease
Assists in maintaining communication equipment such as voicemail, faxes, copies for guests and mail delivery
Maintains any pertinent departmental log sheets, checklists and/or reports
Assist with other departments as needed and carries out other reasonable requests by management
Qualification
Required
Related work experience
Proficiency reading, writing and speaking in English
Projects a cheerful and friendly tone of voice using detailed enunciation and transparency in speaking
Understands switchboard procedures and demonstrates ability to operate system with minimal complaints
Demonstrates perfection in service quality standards that affect guest happiness, responding to guests in a timely and professional manner
A professional attitude that prevails when handling upset guests and difficult situations
Able to work a flexible work schedule including night, weekends and holidays
High school diploma or equivalent
Preferred
Prior high-volume switchboard experience
Previous experience working in the hospitality industry
Benefits
Recognition Programs and Rewards
Excellent health care options, including medical, dental, and vision
Travel Discounts Program Go Hilton Team Member Travel Program offers deeply discounted rates
Generous Paid Vacation Program and Paid Sick Days
Employee Assistance Program that supports your physical and mental wellbeing
401(k) program with company match
Tuition reimbursement programs
Employee Stock purchase program
Numerous learning and advancement opportunities
And more!
Company
Hilton Grand Vacations
Hilton Grand Vacations is a vacation ownership travel company.
Founded in 1992
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.65B2025-12-16Post Ipo Debt· $400M
2025-08-14Post Ipo Debt· $400M
2025-07-11Post Ipo Debt· $64.68M
Leadership Team
Dan Mathewes
Senior Executive Vice President and Chief Financial Officer
Gordon Gurnik
Chief Operating Officer
Recent News
2025-11-19
2025-11-03
2025-11-03
Company data provided by crunchbase