MHG Hotels · 7 hours ago
Guest Service Representative
Avon, IN
Part-time
Onsite
New Grad, Entry LevelMHG Hotels is dedicated to providing excellent customer service and creating memorable experiences for guests. As a Guest Service Representative, you will ensure guests feel welcomed and cared for during their stay, handling check-ins, check-outs, and guest inquiries with efficiency and a warm demeanor.
Hospitality
Responsibilities
Organize, confirm, and process guest check-on/check-outs and adapt for any changes, verify guest identity
Respond to and resolve guest requests
Secure payments, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions, amenities, and local interests
Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
Complete cashier and closing reports, counting the bank at the end of each shift securely
Accept and record wake-up calls, delivering to the right department
Maintain confidentiality of all guests, proprietary information
Communicate any emergency, lost item, or theft to proper staff and/or authorities
Report maintenance problems, accidents, and safety hazards
Keep contingency lists in case of emergency and communicate and necessary messages
Protect company assets
Comply with all quality assurance expectations
Qualification
Required
A professional demeanor, a warm and welcoming personality, and must be able to engage easily and actively connect with others
Be genuinely caring and compassionate and visibly demonstrate desire to understand others
Create confidence and trust, while communicating the right message at the right time
Be comfortable conversing with individuals from a variety of backgrounds and at all organizational levels
Be direct yet tactful and considerate of the audience
Speak with others using clear and professional language, and answer telephones using appropriate etiquette
Maintain awareness of undesirable persons on premises
Clean professional appearance
Perform other reasonable job duties as requested by Supervisors
The Guest Representative role requires standing for long periods of time, or entire shifts
Read and visually verify information in a variety of formats (i.e., small print)
Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination
Move, lift, carry, push, pull, and place objects weighing less than 25 pounds without assistance
Benefits
Incentives $
Employee Referral Program $
Paid Time Off
Paid Vacation (Full-Time)
Merit Increase $
401k with Employer Contribution (Full-Time)
Medical, Dental, Vision (Full-Time)
Life Insurance (Full-Time)
Long-term/Short-term Disability (Full-Time)
Accident (Full-Time)
Critical Illness (Full-Time)
Cross-training Opportunities
Hotel Room Discounts
Company
MHG Hotels
MHG Hotels has grown from a single hotel to a distinguished hotel owner and management company with a diverse portfolio across the United States.
Founded in 1991
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Sanjay Patel
CEO / President
Andrew Quinto
Chief Operating Officer
Company data provided by crunchbase