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Hilton Grand Vacations · 2 hours ago

Front Desk Clerk

Fort Myers Beach, FL

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. As a Front Desk Clerk, you will be responsible for ensuring positive interactions with guests, managing reservations, and providing information about resort amenities.

LeisureRecreationTravel

Responsibilities

Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests

Inputs information into the computerized reservations’ system to update and maintain records

Accesses a reservation system to resolve unit availability and assists guests with reservations or changes as the need arises

Generates invoices and collects monies due through the rental program and through merchandise sales

Maintains safety deposit boxes

Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel

Prepare and consistently restock the front desk with supplies including preparing arrival packets

Provides information on area attractions and resort amenities

Type correspondence and reports for management as needed

Qualification

Customer service experienceEnglish proficiencyFront Desk/Guest ServicesCash/credit card transactionsResort HospitalityProfessional attitudeMulti-taskingInterpersonal skillsFlexibility