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Wisconsin Community Services, Inc. · 7 hours ago

Case Manager - Community Support Program (CSP)

Milwaukee, Wisconsin

Full-time

Onsite

New Grad, Entry Level

Wisconsin Community Services, Inc. is a fast-paced Community Based Mental Health program seeking a compassionate individual for their Case Manager position. The role involves providing assessment, treatment planning, and case management for clients with serious mental illnesses, focusing on supporting their recovery and daily living activities.

CharityEmploymentHealth CareNon Profit

Responsibilities

Provide ongoing assessment and treatment planning, case management, supportive psychotherapy, symptom management, medication monitoring, and crisis intervention including afterhours hotline coverage to clients with serious and persistent mental illness and co-occurring substance use

70% of case management is performed in the community and in clients’ homes

Support clients’ recovery through activities of daily living to include coaching and hands on assistance in the areas of housing, money management, vocational/educational pursuits, and scheduling/transportation to appointments

Work as a member of an Assertive Community Treatment (ACT) team addressing all client needs while utilizing the ACT treatment modality

Participate in group facilitation (as determined by supervisor)

Responsible for care coordination with clients’ natural supports

Working with ACT teammates to complete all assigned and non-assigned tasks as part of client treatment

Assessment, referral, and assistance with client healthcare needs

Maintain frequent and effective communication with ACT team members at all times as determined by team members and corresponding Clinical Coordinator

Work with team members to complete required 1:1s with clients

Exhibit knowledge of evidence-based practices such as motivational interviewing and trauma informed care

Assessment and coordination of substance use treatment services

Maintain accurate and timely documentation in the form of assessments, treatment plans, progress notes, etc. as required by agency policy and DHS 63

Accurately manage distribution of client funds when warranted

Frequent home visits and transporting of clients (with their belongings, in some cases) in the community using staff’s personal vehicle and/or agency-issued van; program policy requires driving the agency van in specific circumstances

Attend and participate in daily staffings and in-services

Working some weekends and holidays on a rotating basis is required

Qualification

Mental health knowledgeSubstance abuse knowledgeCrisis interventionMotivational interviewingTrauma informed careOrganizational skillsCompassionateMultitaskingProfessional boundariesSense of humorEffective communicationTime management

Required

Compassionate

Experience working with individuals who have a mental illness

A sense of humor

Attention to detail

Organized

Independent worker

Experience with computers

Good clinical skills, especially related to mental illnesses and substance abuse disorders

Knowledge of DSM V, psychotropic medications, and their side effects

Ability to communicate and work effectively in a positive manner with staff and clients

Ability to respond appropriately in crisis situations

Sensitivity toward cultural, ethnic and disability issues

Good organizational and computer/typing skills

Effective time management skills and the ability to multitask

Ability to assist clients with activities of daily living such as shopping, cleaning, and cooking

Ability to set professional boundaries

Bachelor's or Master's Degree in a Behavioral Science (psychology, educational psychology, social work, counseling, marriage and family, etc.)

No convictions or license revocations that would fail a caregiver background check

Valid driver's license, automobile, and sufficient insurance to meet agency requirements

Open; Recent Master level graduates in Social Services or a related field, as well as those with substance use training/certification, are encouraged to apply