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Hilton Grand Vacations · 7 hours ago

Quality Assurance Specialist

Myrtle Beach, SC

Full-time

Onsite

Entry, Mid Level

2+ years exp

Hilton Grand Vacations is committed to providing an outstanding experience to their customers. The Quality Assurance Specialist plays a crucial role in ensuring the efficient functioning of operations by assisting new owners during the purchase process and maintaining high standards of customer service.

LeisureRecreationTravel

Responsibilities

Solidifies the new owner's sale by total contract review

Reviews paperwork

Ensures accurate signatures, notary and execution of purchase documents

Helps new owner understand the purchase:

While at work, will be assisting owners purchasing, but also help owners coming in and calling with questions or cancellations

Ensures Vacation Counselors / Executive Consultants conduct follow-up efforts with owners

Explains and ensures new owner understands the documents

Assists with the administrative duties of the QAM department

Maintains a high standard of customer service throughout the resort

Positive service to new owners prior to activation

Positive service to all owners who call after activation

Drives Execution

Ensures new and current owners understand documents and ownership

Help owners feel comfortable about their purchase and if need be, help book soft reservations for them before they are in the system

Make sure current owners who have questions have their answers, or at least find the answers for them and point them in the right direction (i.e. payoff information, help with on-line assistance)

Assist in training new QAMs

Assist with supply and inventory management to ensure we have all the necessary materials to complete daily tasks

Review document change bulletins from legal or Club information and ensures the department has the most recent materials

Be available for calls and participates in different conference calls to help with efficiency (i.e. owner referral, Portfolio Services)

Qualification

Quality Assurance experienceCustomer service skillsProject management skillsMicrosoft Office SuiteNotary licenseProfessional demeanorHospitality experienceVerbal communicationWritten communicationProblem solving skills