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Eversource Energy · 7 hours ago

Revenue Assurance Investigator (Hybrid Schedule)

Hadley, MA

Full-time

Hybrid

Mid Level

$94K/yr - $104K/yr

3+ years exp

Eversource Energy is a leading energy provider committed to supporting work-life balance through hybrid schedules. The Revenue Assurance Investigator will conduct investigations related to revenue protection, analyze metering data, and collaborate with various departments and law enforcement to develop strategies for preventing energy theft and revenue loss.

DeliveryElectrical DistributionEnergyEnergy EfficiencyNatural ResourcesOil and GasRenewable EnergyStaffing Agency

No H1B

U.S. Citizen Only

Responsibilities

Responsible for conducting Revenue Protection investigations

Includes development and documentation of all case materials (detailed case records, evidence, depositions, affidavits, company and public records, etc.)

Works closely with other departments, including Legal, Meter Service, Corporate Communications and Regulatory

Supports the development of new internal and external strategies and participates in the implementation change management process

Assists in developing uniform policies, procedures, practices, and standards to address theft of energy and/or revenue loss situations

Analyzes advanced metering data to identify revenue loss

Builds networks with Law Enforcement Agencies, other utilities and other theft of service organizations to share information, new techniques, software programs, etc., involving diversion and theft

Conducts all phases of revenue recovery investigations including the attainment of depositions and supporting data for both judicial and administrative processing as well as fact-finding from Company and Public records related to theft of service cases

Provides support to field personnel to resolve revenue protection cases involving diversion or meter tampering

Provides guidance, training and technical assistance to field and staff personnel regarding energy theft investigations

Works with supervision to resolve complex issues related to Revenue Protection cases

Assists in developing, establishing and maintaining uniform policies, procedures, practices, and standards to identify and/or prevent energy theft or other type of revenue loss

Works with Law Enforcement Agencies (LEAs), legal counsel, judiciary representatives, other utilities and organizations critical to successful resolution of cases

Prepares legal documents including affidavits and complaints on behalf of Eversource

Acts as an expert witness as required including testifying on behalf of the Company in civil and criminal proceedings

Participates in the development of new Revenue Protection initiatives and the change management process for implementation

Qualification

Analytical skillsMeter systemsLawsMS Office proficiencyCommunication skillsDetail orientationLiaison skillsChange managementProblem solvingTeamworkCustomer focus