Banko Overhead Doors · 15 hours ago
Account Coordinator
Tampa, Florida
Full-time
Onsite
Mid Level
3+ years expBanko Overhead Doors is a trusted leader in residential and commercial garage door solutions, seeking a Project Management Specialist to join their growing team. This role involves overseeing special-order garage door projects, managing builder accounts, and providing exceptional customer service in a fast-paced environment.
ConstructionProduct Design
Responsibilities
Manage assigned builder and homeowner accounts, serving as the primary liaison for all project-related communication
Coordinate all stages of the garage door installation process, including ordering, service, warranties, and delivery confirmation
Handle high-level concerns and complaints with professionalism and urgency
Maintain frequent communication through high-volume phone and email support
Collaborate cross-functionally with internal departments to stay up to date on garage door product offerings
Use project management tools such as Google Workspace, CompanyCam, Southware, and OneNote to track timelines and progress
Assist with permit coordination and follow-ups as necessary
Continuously support process improvement across the department and company
Qualification
Required
Associate's degree or equivalent experience in customer service, project management, or account coordination (3-4 years preferred)
Excellent communication and interpersonal skills
Strong ability to multitask, prioritize, and execute tasks in high-pressure situations
Proven track record of building strong client relationships and maintaining positive team dynamics
Proficient in Microsoft Office Suite and tech-savvy with project planning tools
Fast typing speed (minimum 50 WPM)
Successful completion of a background check is required
Company
Banko Overhead Doors
Banko Overhead Doors, Inc. provides residential and commercial garage door products and services.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-08-05Acquired
Company data provided by crunchbase