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Hilton Grand Vacations · 2 hours ago

Front Desk Clerk

Kihei, HI

Full-time

Onsite

New Grad, Entry Level

$23.75/hr - $26/hr

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with a dedication to innovation and quality. As a Front Desk Clerk, you will provide excellent service by checking owners and guests in and out, responding to inquiries, and ensuring a positive experience throughout their stay.

LeisureRecreationTravel

Responsibilities

Ensures that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests

Inputs information into the computerized reservations' system to update and maintain records. Calls for bell person, as needed

Accesses reservation system to resolve unit availability and assists guests with reservations or changes as the need arises, maintaining HGV rental policies in an effort to enhance inventory

Generates invoices and collects monies due through the rental program. Issues and controls unit keys. Maintains safety deposit boxes

Provides additional services by taking and holding packages, delivers telephone and fax messages to owners, guests, and resort staff. Reviews expected check-in lists, noting comments regarding lockouts, special requests, etc. Sorts and distributes incoming mail

Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel

Relays pertinent information to oncoming shift

Prepares and consistently restocks the front desk with supplies including preparing arrival packets

Reports any unresolved problems with owners and guests to management

Maintains a clean work area

Provides information on area attractions and resort amenities

Assists other departments as needed and carries out other duties as assigned by management

Regular attendance, grooming standards and safety guidelines established by the company and site are essential to the successful performance of this position

Qualification

Customer serviceCash handlingData entryBilingual in JapaneseMulti-taskingPrior hospitality experienceCommunication skills

Required

High school graduate or equivalent

customer service, cash handling, and data entry experience

Proficient in the English language to communicate both verbally and in writing with guests, owners, and co-workers, and fully comprehend job assignments

Able to adjust to schedule changes and cover shifts on short notice in order to meet business demands

Ability to multi-task and prioritize duties to meet timelines and demands