WSH Management · 6 hours ago
Property Manager - Montevista Apts (Tax Credit) in San Pablo, CA
Irvine, California
Full-time
Onsite
Mid, Senior Level
4+ years expWSH Management is a trusted leader in managing senior and multifamily apartment communities across California. They are seeking a Property Manager for a 82-unit apartment community for seniors, responsible for day-to-day property operations, financial management, and resident satisfaction.
Real Estate
Responsibilities
Ability to understand financial goals, operate asset in owners’ best interest in accordance with policies & procedures
Address resident concerns and requests in timely basis to ensure resident satisfaction with management
Ensure efficiency of staff through leadership, ongoing training, instruction and counseling as applicable
Maintain community appearance and ensure repairs are noted and completed on timely basis
Ensure property is rented to fullest capacity and lost rent is minimized
Demonstrate ability to understand financial goals, operate asset in owners’ best interest in accordance with Policies & Procedures Manual
Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.)
Daily review of property Yardi dashboard
Review all vacant and available units to ensure timely move ins
Prepare annual budgets and income projections in a timely and accurate manner
Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner
Generate necessary legal action, documents and process in accordance with Landlord/Tenant Law, Fair Housing Laws and Company guidelines
Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance
Ensure that invoices are accurately processed for approval and payment by Corporate office, manage petty cash and all funds
Performs other related duties as assigned
Carries out additional responsibilities as needed to support department and company objectives
Ensure property is rented to fullest capacity and lost rent is minimized
Utilize the Yardi leasing workflow process from initial contract through approval or denial of tenancy, and move in
Utilize marketing strategies to secure prospective residents
Confirm that leasing staff techniques are effective in qualifying and securing future residents
Confirm that leasing staff gather information about market competition in the area and file
Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others
Represent the company in a professional manner at all the times
Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow
Working knowledge of California landlord/tenant law, and common procedures and notices
Confirm all leases and corresponding paperwork are completed and input to software System accurately and on a timely basis
Ensure current resident files are properly maintained and in required order
Ensure all administrative paperwork is accurate, complete and submitted on a timely basis
Ensure compliance with all applicable affordable housing programs
Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.)
Conduct quarterly Resident Meetings
Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management
Participate in resident social service programs and/or coordinate resident activities program
Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.)
Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.)
Consistently implement policies of the community
Daily review of all emails and respond as necessary within 24 hours
Consistently use successful techniques and company directives to screen, hire, orient and train new personnel
Ensure efficiency of staff through ongoing training, instruction, counseling and leadership
Plan weekly/daily brief meeting with staff to review schedules, work order status and assignments
Coordinate maintenance schedule and assignments with Maintenance Supervisor
Administer action plans consistently, and on a timely basis with performance problems. Document appropriately, communicate situation supervisor, Human Resources Director, and terminate properly when necessary
Provide support to staff to encourage team work and lead as an example in creating a harmonious environment
Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, online timekeeping, change of status, etc.)
Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours
Assure quality and quantity of market ready apartments
Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance
Ensure that service request procedures are followed are recorded in property management software, communicated to maintenance, status updates to residents, notes entered, and satisfaction follow up
Learn and ensure compliance with all company, local, state and federal safety rules
Ensure that unsafe conditions are corrected in a timely manner
Direct staff to follow a “safety first” principle
Qualification
Required
Ability to understand financial goals, operate asset in owners' best interest in accordance with policies & procedures
Address resident concerns and requests in timely basis to ensure resident satisfaction with management
Ensure efficiency of staff through leadership, ongoing training, instruction and counseling as applicable
Maintain community appearance and ensure repairs are noted and completed on timely basis
Ensure property is rented to fullest capacity and lost rent is minimized
Demonstrate ability to understand financial goals, operate asset in owners' best interest in accordance with Policies & Procedures Manual
Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.)
Daily review of property Yardi dashboard
Review all vacant and available units to ensure timely move ins
Prepare annual budgets and income projections in a timely and accurate manner
Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner
Generate necessary legal action, documents and process in accordance with Landlord/Tenant Law, Fair Housing Laws and Company guidelines
Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance
Ensure that invoices are accurately processed for approval and payment by Corporate office, manage petty cash and all funds
Performs other related duties as assigned
Carries out additional responsibilities as needed to support department and company objectives
Utilize the Yardi leasing workflow process from initial contract through approval or denial of tenancy, and move in
Utilize marketing strategies to secure prospective residents
Confirm that leasing staff techniques are effective in qualifying and securing future residents
Confirm that leasing staff gather information about market competition in the area and file
Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others
Represent the company in a professional manner at all the times
Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow
Working knowledge of California landlord/tenant law, and common procedures and notices
Confirm all leases and corresponding paperwork are completed and input to software System accurately and on a timely basis
Ensure current resident files are properly maintained and in required order
Ensure all administrative paperwork is accurate, complete and submitted on a timely basis
Ensure compliance with all applicable affordable housing programs
Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.)
Conduct quarterly Resident Meetings
Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management
Participate in resident social service programs and/or coordinate resident activities program
Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.)
Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.)
Consistently implement policies of the community
Daily review of all emails and respond as necessary within 24 hours
Consistently use successful techniques and company directives to screen, hire, orient and train new personnel
Ensure efficiency of staff through ongoing training, instruction, counseling and leadership
Plan weekly/daily brief meeting with staff to review schedules, work order status and assignments
Coordinate maintenance schedule and assignments with Maintenance Supervisor
Administer action plans consistently, and on a timely basis with performance problems. Document appropriately, communicate situation supervisor, Human Resources Director, and terminate properly when necessary
Provide support to staff to encourage team work and lead as an example in creating a harmonious environment
Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, online timekeeping, change of status, etc.)
Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours
Assure quality and quantity of market ready apartments
Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance
Ensure that service request procedures are followed are recorded in property management software, communicated to maintenance, status updates to residents, notes entered, and satisfaction follow up
Learn and ensure compliance with all company, local, state and federal safety rules
Ensure that unsafe conditions are corrected in a timely manner
Direct staff to follow a 'safety first' principle
Ability to make decisions, meet targets and work under pressure
Strong command of the English language, including proper grammar, spelling, and sentence structure
Thorough understanding of the English language and ability to communicate effectively with others
Strong writing and proofreading skills
Attention to details in all aspects of job performance
Effectively prioritize multiple projects simultaneously while meeting deadlines
Demonstrated managerial and leadership skills
Strong communication and negotiating skills; ability to build and maintain strong vendor relationships
A sense of urgency, comfort with ambiguity, drive for results and ability to remain true to the company's brand and image
Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action
Effectively convey ideas, images and goals to a diverse group of personalities
Possess a positive attitude, keep calm and smile under all circumstances
High school diploma required; college degree preferred
Valid driver's license, reliable transportation, and current auto insurance; position may require driving for company business
Ability to work evenings and weekends on-call as needed
Professional appearance and conduct while on-site or representing the community
Ability to pass background and drug screening (a conviction does not automatically disqualify you)
Compliance with all company expectations as outlined in the Employee Handbook
Preferred
Tax Credit experience preferred
Professional Certifications: CAM or ARM preferred; Fair Housing certification required prior to working with prospects or residents
Experience: minimum 4+ years on-site as a Property Manager, or 5 years as an Assistant Manager for a 100+ unit community with demonstrated leadership responsibilities
Affordable housing experience preferred; Tax Credit experience strongly preferred
Technical Skills: Proficiency with Microsoft Office Suite/Office 365 (Word, Excel, Outlook), internet research, basic math, and property management software; Yardi and RentCafe experience preferred
Compliance & Knowledge: Familiarity with OSHA laws and regulations
Willingness to participate in ongoing training related to new projects, programs, and legal requirements
Benefits
Medical, Dental, Vision, Life and 401k with employer match
Paid vacation and 15 paid company holidays
1 or 2 Bedroom Apartment included to live onsite
Company
WSH Management
With over 20 years of experience in property management.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase