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Albertsons Companies · 15 hours ago

Customer Service Manager

5035 W BASELINE RD, LAVEEN, AZ, 85339, US

Full-time

Onsite

Mid Level

Albertsons Companies is a leading grocery retailer, and they are seeking a Customer Service Manager. This role is responsible for ensuring fast and friendly checkout service while managing and scheduling front end staff, overseeing cash flow and customer relations.

Food and BeverageFood DeliveryMeat and PoultryRetail

Responsibilities

Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson's philosophy of personalized

Provides fast, friendly, courteous and excellent customer services, handles customer relations, performs checking duties and supervisor functions on cash registers when necessary, and engages in suggestive selling and other sales techniques. Serve as overflow cashier as

Directs and supervises front end activities including: monitoring customer traffic and service level, coordinates and implements front end and service programs, ensures cleanliness, safety and appearance of Front End physical area, and monitors inventories and ordering Front End supplies and merchandise. Ensures front end is operational and that it projects a positive

Handles and is accountable for cash flow and controls including: safe transactions, issues and pick-ups, cash register tills, approving checks, rainchecks and refunds, and monitoring checker money handling procedures. Handles scan system emergency procedures, UPC codes not on file, hard to scan UPC codes, scan pricing errors and system failures and other

Assists with the interviewing and hiring of front end and courtesy clerks. Trains front end management, front end and courtesy clerks and monitors their compliance. Supervises associates assigned, makes recommendations for employment status changes and discipline to Store

Responsible for cost and quality control and maintaining a constant awareness of customer and employee

Enforces dress and grooming standards for all

May serve as overflow cashier. Engages in suggestive selling and other sales techniques

Controls shrink

Prevents the sale of out of code

Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity

Other necessary and required duties as directed or required

Qualification

Customer service programsCash handlingLeadership skillsInterviewing techniquesBasic mathematicsTeam buildingPublic image projectionAnalytical abilitySafety proceduresInterpersonal skills

Required

Strong communication, leadership, team building and interpersonal skills and the ability to maintain composure under pressure

Ability to deal with the public and project a positive image

Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs

Ability to stand or walk for long periods of time. Ability to move quickly

Ability to operate and troubleshoot PCs and checkstand equipment such as printers, scales, public announcement equipment, scanners, and cash registers

Knowledge of interviewing techniques, basic employment law, computer software and the analytical ability to handle administrative details such as planning and scheduling

Ability to supervise. Ability to analyze and gather facts for recommending disciplinary action and make hiring decisions

A good understanding of Company practices and in-depth understanding of Front End policies and procedures, and the ability to judge and react to business activity

Mental alertness is necessary to ensure safe and accurate completion of work activities. Knowledge of product variety and perishability, safety and sanitation procedures, and department polices and procedures

Ability to present a positive image to the public

Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties

Knowledge of basic mathematics and weights and measures