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Empower Pharmacy · 2 weeks ago

Senior Help Desk Administrator

Houston, TX

Full-time

Onsite

Senior Level

5+ years exp

Empower Pharmacy is dedicated to providing innovative and affordable medications, and they are seeking a Senior Help Desk Administrator to ensure smooth IT operations. This role involves diagnosing and troubleshooting software and hardware issues, managing user accounts, and maintaining network connectivity while providing exceptional customer service.

Health CarePharmaceutical

H1B Sponsor Likely

Responsibilities

Provides enterprise-level assistance in diagnosing and troubleshooting software/hardware issues, helping users install applications, while researching and identifying root causes to independently resolve technical problems

Diagnoses and resolves technical issues related to account setup and network configuration, prioritizing and managing multiple open tickets, ensuring all issues are properly logged and followed up for user satisfaction

Documents technical knowledge in notes and manuals, escalating unresolved issues to internal teams, making Information Technology (IT) solution recommendations, and maintaining clear communication with users via phone, email, or chat

Creates, evaluates, and resolves service tickets from various request sources, tracks calls from initiation to completion using tracking software, and ensures user access to resources such as file storage, email, and business applications

Configures, installs, and repairs computers and network peripherals, manages user access to business technology, performs antivirus checks, and provides training and support on software installations, upgrades, and general IT issues

Qualification

Microsoft Operating SystemsNetwork InfrastructureHardware DiagnosticsAnti-virus AdministrationCustomer ServiceOrganizational SkillsProblem SolvingCollaborationAdaptability

Required

Minimum of 5 years previous Helpdesk required, field support or telephone support desired

Proficient in Microsoft Operating Systems, anti-virus administration, network infrastructure, and hardware diagnostics, with strong organizational skills and adherence to procedures

Must maintain good attendance, work independently, prioritize tasks, meet deadlines, and collaborate effectively with a results-driven mindset

Preferred

Bachelor's degree in Information Technology, Computer Science, or relevant field preferred

Benefits

Medical

Dental

Vision coverage

Paid time off

401(k) matching

Wellness perks

IV therapy

Compounded medications

Company

Empower Pharmacy

Glassdoor3.2

Compounding Pharmacy and Outsourcing Facility

Founded in 2009

Houston, Texas, USA

1001-5000 employees

http://empowerpharmacy.com/

H1B Sponsorship

Empower Pharmacy has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2020 (1)