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Acrisure · 6 hours ago

Customer Service Associate

Great Neck, NY

Full-time

Onsite

Entry Level

$23/hr - $28/hr

1+ years exp

Acrisure is a company focused on building a community where people can grow and thrive. They are seeking a Customer Service Associate to assist Brokers and Agents with product solutions and customer service issues, while maintaining client data files and supporting specific accounts.

Financial ServicesInsuranceInsurTech

Responsibilities

Customer Response via Phone & Email – Inbound & Outbound

To Include: Process requests, changes, quoting and maintaining a book of business

Data Entry into Agency Management System with accuracy and attention to detail

Process communication, correspondence and materials related to policy changes, cancellation and reinstatements, certificates etc

Processing, opening and distributing incoming and outgoing mail as necessary

Provide information to brokers and clients on available plan types and carriers

Outlook Utilization

Tasking, follow-ups to complete assignments

Training and website navigation

Book of Business Analysis / Reporting / Data Management

To Include: Project Assignments

General Office duties

To Include: Liaison to Building Personnel, Conference Room / Supply Room, Vendor Maintenance

Qualification

Insurance industry experienceClient account managementData entry accuracyProficient in ExcelProfessional communication

Required

1 to 2 years desired in the insurance industry preferred

Experience with client accounts and policy administration and service

Proficient computer phone, skills, word, excel. Articulate & Professional

Full Resume with all positions listed

Benefits

Medical/Dental/Vision/Life/ADD/STD/LTD/Travel and other many other voluntary options

Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.