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10 Fitness · 12 hours ago

Downtown Manager

Little Rock, Arkansas

Full-time

Onsite

Entry Level

$20/hr - $24/hr

1+ years exp

10 Fitness is dedicated to helping individuals achieve better health in a positive community. The Downtown Manager is responsible for delivering an excellent member experience, managing club operations, and ensuring a safe and clean environment for members and staff.

FitnessHealth CareWellness

Responsibilities

Communicate with the Senior Management on all things related to members and sales

Communicate with Human Resources on all things related to staffing changes

Ensure that all signage and displays are correct at all times

Ensure a safe and friendly work environment by documenting and reporting all claims of harassment and discrimination, policy and safety violations, and injuries

Order all supplies needed for the club from the different vendors when needed

Control expenses on club P&L by managing payroll/overtime hours and not over-ordering supplies from vendors

Manage inventory to avoid missing items via locking up retail items, retaining and review packing slips, and entering new items into rapid restock

Manage cash handling via recording cash and checks received in a ledger, comparing to DataTrak report, and making accurate bank deposits weekly

Achieve monthly and yearly financial goals for the club as determined by Corporate

Attend all staff meetings as required

Provide Corporate with helpful information about how to improve its business in the club/market

Ensure that every member/guest is greeted by name with a smile

Ensure that all members/guests are on the right track and have what they need to accomplish their fitness goals

Ensure that all check-in and safety precautions are followed

Receive and obtain information from all incoming inquiries; direct to the appropriate recipients

Handle member service issues which may include lost and found items, scan-in issues, member change documents, questions about personal training, and any questions about billing and payments

Continue learning how to better yourself by completing any reading material or job training exercises/programs assigned to you by Senior Management

Promote and sell memberships and personal training

Ensure equipment and/or building is working properly; submit a maintenance ticket for any questionable items and ensure they are fixed in a timely manner

Immediately handle any and all incidents or member concerns. Record these in an incident report and keep on record

Maintain a neat and well-organized work area

Perform routine safety check; follow up with Maintenance team, IT team, or Senior Management if there are any concerns

Re-rack equipment and weights, and clean equipment as needed

Champion company values with pride

Champion the health and safety of all staff, members, and guests

Commit to providing the highest quality of products and services

Communicate with excellence at all times

Foster a positive work environment

Ensure accountability at all levels

Make sound decisions at all times

Qualification

Sales experienceCustomer service experienceCPR/AED certificationBasic computer skillsPersonal Training CertificationBachelor's DegreeCommunication skillsLeadership skillsOrganizational skills