NEOGOV · 4 hours ago
Dispatcher II (Lateral)
Sacramento, CA
Full-time
Onsite
Entry, Mid Level
$78K/yr - $94K/yr
2+ years expNEOGOV is a company associated with the City of Sacramento, and they are seeking a Dispatcher II (Lateral) to manage emergency and non-emergency calls and dispatch police units. The role involves maintaining communication with units, coordinating with law enforcement agencies, and performing record-keeping duties related to dispatch operations.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Receive emergency and non-emergency telephone calls from the public requesting police, fire, and local government service; determine nature and priority; dispatch units as necessary; and/or refer or transfer callers to ensure excellent customer service
Maintain radio contact with all units on assignment
Coordinate emergency calls and relay information and assistance requests involving other law enforcement and firefighting agencies
Query information from law enforcement communication networks relating to wanted persons, criminal history, stolen property, and Department of Motor Vehicle information
Query and enter stolen, stored, and repossessed vehicle information
Perform a variety of records keeping duties related to the computer aided dispatch system
Test and inspect equipment as required
Testify in court as needed
Prepare written responses or reports related to communication complaints, investigative follow-ups or police reports
Write daily work progress reports when training a new Dispatcher
Demonstrate professionalism, courtesy, empathy, and excellent customer service in accordance with departmental policy and the community-oriented policing concept
Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification
Qualification
Required
You must have taken and passed the Dispatcher CritiCall examination for further consideration
You must have experience as a law enforcement Dispatcher in a Public Safety Dispatch Center to qualify for this position
A candidate must successfully pass a thorough background investigation, including a criminal history check for job-related convictions, fingerprinting, polygraph test, psychological test, credit check, and a drug use history to be considered for this position
Education: High school diploma or G.E.D. equivalent and completion of twelve (12) units from an accredited college or university
Experience: Successful completion of the probationary period as a Dispatcher I with the City of Sacramento
LATERAL ENTRY: (1) Two years of experience as a dispatcher working with law enforcement agencies where duties included answering telephone calls and radio dispatching, which must include six months of experience within the last six months. (2) Successful completion of the California P.O.S.T. Public Safety Dispatcher Basic Course within twelve (12) months of appointment
Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment
An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment
Employees hired as a lateral entry must complete twelve (12) months of probation at a satisfactory performance level prior to gaining permanent status
Preferred
Supplemental documents such as resume, cover letter, and proof of education are highly preferred and recommended at the time of application submission
Benefits
Bilingual Pay
Pension Reform Act
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase