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PrideStaff · 21 hours ago

Support Engineer

East Haven, CT

Full-time

Onsite

Mid, Senior Level

$75K/yr - $90K/yr

7+ years exp

PrideStaff is seeking a Support Engineer responsible for providing best-in-class technical support for x-ray systems and equipment. The role includes managing technical documentation, coordinating with customers, and troubleshooting at customer sites.

DeliveryHuman ResourcesSmall and Medium Businesses

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Manage technical and engineering documentation, including drawings, specifications, and records of x-ray systems and equipment, ensuring configuration and change-control

Prepare and maintain revised packages of system drawings and Bills of Material (BOMs)

Coordinate with customer personnel to ensure alignment of system documentation

Work with inspection services to document system performance, use data for trend analysis, and plan for maintenance and interventions

Travel to customer sites (30-50%) for troubleshooting, repairs, debugging PLC or PC based control programs, and system testing

Liaise with cross-disciplinary teams to resolve customer issues efficiently

Interface with customers via phone, email, and in person

Act as a liaison between field and purchasing teams for efficient ordering and delivery of replacement and spare parts

Ensure quality and safety are prioritized in day-to-day operations, adhering to safe working practices and quality management procedures

Qualification

Electro-mechanical systemsTechnical troubleshootingCustomer-facing experienceMS Office SuiteCAD programsPLC programmingQuality management systemsProblem-solving skills

Required

Associate's degree in a STEM discipline with a minimum of seven (7) years of relevant technical and engineering experience, including at least two (2) years of customer-facing responsibility

Minimum of two (2) years of hands-on technical experience in an industrial environment

Broad understanding of electro-mechanical systems operation and maintenance, with the ability to quickly learn existing equipment and systems

Capable of understanding the interaction of x-ray equipment with customer operating environments, processes, regulations, and requirements

Strong understanding of PCs and proficiency in MS operating systems, networking, and MS Office Suite applications

Prior experience reading and interpreting electrical and mechanical drawings

Well-developed technical aptitude and problem-solving skills with proven electromechanical troubleshooting capability

Familiarity with CAD programs

Preferred

Bachelor's Degree in a STEM discipline with at least four (4) years of relevant technical and engineering experience, including at least two (2) years in a customer-facing role

Prior work experience and good understanding of motion control design, PLC/PC programming, and distributed control theory

Established skills in the use of SolidWorks

Prior experience, at the solution implementation level, of automation and control system software programs

Familiarity working with x-ray or CT technology

Accustomed to working within a recognized quality management system such as ISO9001, AS9100, NQA-1 or equivalent

Company

PrideStaff

Glassdoor4.1

PrideStaff is a staffing and recruiting company.

Founded in 1978

Fresno, California, USA

501-1000 employees

http://www.pridestaff.com

H1B Sponsorship

PrideStaff has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (1)