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Huna Totem Corporation · 9 hours ago

Director of Adventure Excursions

Hoonah, Alaska

Full-time

Onsite

Senior Level, Lead/Staff

$100K/yr - $120K/yr

10+ years exp

Huna Totem Corporation is a Native-owned enterprise that operates Icy Strait Point, focusing on providing exceptional adventure excursions. The Director of Adventure Excursions will oversee all aspects of adventure tours and guest experiences, ensuring productivity and profitability while leading a large team and maintaining compliance with safety standards.

FinanceLeisureMedia and EntertainmentTourismTravel

Responsibilities

Conduct all activities and decisions according to Icy Strait Point’s guiding principles: Best, Authentic and Profitable Tour Destination

Lead assigned tours, and staff in coordinating seasonal operations

Oversee communication and compliance of contracted tour providers

Conduct weekly, and as needed, meetings with Excursions Supervisors and Excursions Staff to provide coaching and boost morale

Ensure all tour equipment is tour ready, including routine cleaning, service checks, and compliance

Lead general compliance, maintenance, and dispatching

Lead regular safety and tour quality auditing

Monitor excursion budgets and maintain alignment with financial targets throughout the season

Track and forecast labor, equipment, and supply costs to support effective decision-making

Identify cost-saving opportunities while protecting guest experience and tour quality

Review weekly revenue trends and support necessary adjustments to strengthen profitability

Ensure spending adheres to approved budgets and escalate variances when needed

Assist in site wide operations process improvement efforts

Additional duties as assigned

Qualification

Cruise destination tourismOperations managementGuest servicesMicrosoft Office SuiteStaff managementCustomer serviceBachelor's Degree

Required

Minimum 10 years working in cruise destination tourism industry, preferably in Alaska, with emphasis in operations and guest services in adventure shore side excursions

Minimum 7 years' experience managing staff of 40 or more

Proficient computer skills including Microsoft Office Suite, and aptitude for learning other computer programs

Proven outstanding customer service philosophy and practices