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CGI · 6 hours ago

Visa Communication Specialist (VCS)

Washington, DC

Full-time

Onsite

Mid Level

$25.64/hr - $25.64/hr

4+ years exp

CGI Group, Inc. is seeking an experienced Visa Communication Specialist to join their team. The role involves providing support to the Government Visa Supervisor by performing various clerical and customer service functions, ensuring the accuracy of visa applications, and liaising with applicants and foreign personnel.

AnalyticsApplication Performance ManagementBusiness IntelligenceConsultingCyber SecurityFinanceInformation TechnologyTechnical Support

No H1B

U.S. Citizen Only

Responsibilities

Utilize phone and email to resolve questions with applicants

Data enter, look-up files

Assists counter services when required

Interface with visa applicants at SIA information counter desks and will-call. Ensure appointment is scheduled and review visa application for completeness and supporting documentation prior to adjudication

Screen customer documents at check in and information desks provide the correct application, photo and fee information. Copy customers identification. Distribute Passports envelopes to the correct applicant

Perform Quality Control in verifying that application data matches visa processing data

Answer inquiries from visa applicants

Assists the Government Visa Supervisor with Congressional, Headquarters, and White House Inquiries

Liaises in-person, via email, and phone with embassies, consulates, and other high-level foreign country personnel

Drives to Embassies and other locations, as required, in order to conduct required job duties

Assist in training lower other Visa Support in the essential job functions, helping to constantly improve the training process/procedure. Required to actively participate with teams for continuous quality improvement and production workflow

Qualification

Customer ServiceData EntryQuality ControlOffice SoftwareDetail-oriented

Required

Bachelors Degree (or) 4 years of experience as a Support Associate Level I or II (or) 4 years of experience performing customer service support functions

Quality Control experience in verifying that application data matches Passport processing data or similar QC experience

Two (2) years of general office experience

Two (2) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook

Must meet all qualifications requirements of the Support Associate Level I

Ability to effectively and politely interface with public

Ability to demonstrate excellent customer service and data entry skills

Must be able to work independently

Ability to comprehend and communicate the requirements for a visa in a professional and courteous manner over the telephone

Ability to learn and recall information about visa application procedures and the rules and regulations pertaining to visa requirements

US Citizenship is required

Must be able to frequently lift and carry up to 45lbs

Ability to stand and walk around the worksite for the entirety of their shift

Preferred

International Passport experience

Knowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. Passport

Benefits

Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.

401(k) Plan and Profit Participation for eligible professionals

Paid Time Off (PTO)

Paid Federal Holidays

Health & Welfare Benefits