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EchoStar Corporation · 1 hour ago

Field Operations Manager

Fairfield, NJ

Full-time

Onsite

Mid Level

$63K/yr - $90K/yr

EchoStar is reimagining the future of connectivity, providing a variety of services including satellite television and mobile plans. The Field Operations Manager will lead the Field Service Technician team to ensure customer satisfaction, focusing on training, coaching, and developing a high-performing team.

HardwareSatellite CommunicationSoftware

No H1B

Responsibilities

Supporting new employees through training and future development

Demonstrating and coaching behaviors that ensure quality customer service

Training existing Installers/Technicians on changing processes, procedures, and technologies

Conducting on-site inspections to evaluate and coach team members regarding quality service and adherence to safety standards

Improving team and individual performance by working hands-on alongside the technicians

Managing fleet-related processes including vehicle maintenance and upkeep

Addressing escalated customer and/or employee issues

Qualification

CoachingCustomer ServiceLeadershipSafety ComplianceCommunication SkillsTeam DevelopmentReport WritingProblem-SolvingPresentation Skills

Required

A strong competency in leading, developing, mentoring, and coaching

Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals

Ability to obtain an elevated understanding of processes, procedures, and responsibilities performed by direct reports

Ability to write reports and correspondence

Excellent presentation, facilitation, and communication skills

Ability to frequently lift and/or move up to 75 pounds, work in small spaces and/or in all climates, and safely operate a motor vehicle

Ability to climb a 40 ft. ladder safely; employee, including any tools or equipment that is carried, must be able to remain within the weight requirements of either the 300-pound ladder or the 375-pound ladder (the fall protection equipment capacity is 310 pounds and the tools are 40 pounds)

Willingness to work flexible hours, including 45+ hours a week, including weekends

Benefits

Flexible spending accounts

HSA

A 401(k) Plan with company match

ESPP

Career opportunities

A flexible time away plan

Company

EchoStar Corporation

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EchoStar Corporation (Nasdaq: SATS) is a premier provider of technology, networking services, television entertainment and connectivity, offering consumer, enterprise, operator and government solutions worldwide under its EchoStar®, Boost Mobile®, Sling TV, DISH TV, Hughes®, HughesNet®, HughesON™ and JUPITER™ brands.

Founded in 1980