MCI · 2 months ago
Entry-Level Tolling Customer Service
US-WV-Parkersburg
Full-time
Onsite
New Grad, Entry Level
$13.50/hr - $15/hr
0+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, specializing in customer experience and business process outsourcing. They are seeking Customer Service Agents to assist with inquiries, account setups, and support at the Parkersburg Memorial Bridge facility.
Business Information Systems
Responsibilities
Serve as the friendly face of toll operations at the Parkersburg Memorial Bridge facility
Assist customers with new account setup, MOV pass tag issuance, and general inquiries
Process payments using toll operations back-office systems
Handle in-person customer concerns, complaints, and toll-related questions
Support incoming customer service phone calls and resolve issues promptly
Collaborate with the customer service team to enhance the overall customer experience
Complete end-of-day deposits and generate balancing reports
Adhere to all attendance and scheduling requirements
Qualification
Required
Must be 18 years or older
High school diploma or equivalent required
Experience with data entry and computer-based systems
Fluent in spoken and written English
Strong organizational, written, and verbal communication skills
Willingness to work flexible shifts, including weekends
Experience with cash handling on computerized systems
Ability to evaluate, troubleshoot, and follow up on customer issues
Skilled in conflict resolution, problem-solving, and negotiation
Customer service-oriented: empathetic, responsive, patient, and conscientious
Ability to multi-task, self-manage, and stay focused
Strong team orientation and interpersonal skills
Must be authorized to work in the country where the job is based
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
Must be willing to submit to drug screening
Benefits
Paid Time Off
Health Benefits
Retirement Savings
Disability Insurance
Life Insurance
Supplemental Insurance
Career Growth
Paid Training
Fun, Engaging Work Environment
Casual Dress Code
Company
MCI
MCI is a global leader in tech-enabled business services, simplifying contact center outsourcing for brands worldwide.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$4.16M2018-04-09Series Unknown· $4.16M
Leadership Team
Anthony Marlowe
Founder and Chief Executive Officer
Recent News
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