Frontier Internet · 1 month ago
Local Manager
BECKLEY, WV 258012202, USA
Full-time
Onsite
Mid, Senior LevelFrontier Internet is seeking a Local Manager who will focus on operational proficiency, employee, customer, and community relations. This role involves leading a team of field technicians to ensure service activation, manage budgets, and maintain high customer satisfaction.
InternetTelecommunicationsTVVideoVideo Streaming
No H1B
Responsibilities
Meets service activation and repair commitment dates, maintains revenue and expense budget objectives and promotes new and existing company products
Manages a P&L budget to ensure revenue goals and expense targets are met
Provides feedback, ongoing training, and motivates their team to exceed department goals
Partners with Human Resources to ensure firm, fair and consistent application of practices/policies and labor agreements in a timely manner
Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the work place
Positively represents Frontier through active engagement and involvement in the community
Partners with marketing to act as the “eyes” and “ears” of the local market to ensure an appropriate competitive response
Responds to issues identified on Customer Surveys
Qualification
Required
Ability to communicate and collaborate with internal and external customers as well as labor unions
Ability to lead a team while working under pressure with deadlines
Basic knowledge of engineering, plant service center, outside plant functions, electrical circuitry, network installation, maintenance and testing of central offices, as well as HSI/DSL installation, FTTH and data networking
Must possess basic PC skills: Excel, Word, Power Point and Outlook
Must be available 24/7 to support off-shift technicians and emergency situations as needed
Must be able to work in inclement weather
High school diploma or GED required
Must possess a valid state driver's license with a clean driving record
Preferred
Field Technician work experience preferred
Supervisory experience in an operations environment or equivalent work / military experience preferred
CCNA, PMP or CWNP a plus
Benefits
20 PTO (Paid Time Off) days + 10 paid holidays per year
Day one medical, dental, vision and prescription drug plan
401k match of 50% on 6% of eligible compensation
Tuition Assistance Program
Personal & Work Life Balance Resources & Wellness Support Assistance
Employee Resource Groups
Same-sex spouse and domestic partner benefits coverage
10 weeks of paid parental leave, & a phased return to work program for new parents
Up to $10k in adoption program assistance
3 weeks of paid caregiver leave
Company
Frontier Internet
Frontier is the largest pure-play fiber provider in the United States.
Founded in 1935
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.4BKey Investors
California Public Utilities CommissionROBINIllinois Department of Commerce & Economic Opportunity
2024-09-05Acquired
2024-08-29Grant· $23M
2024-07-11Grant· $15M
Leadership Team
Melissa Pint
Chief Digital Information Officer and Executive Vice President
Mark Nielsen
Chief Legal & Regulatory Officer
Recent News
PR Newswire
2026-01-17
Ars Technica - All content
2026-01-17
The Motley Fool
2026-01-16
Company data provided by crunchbase