The MetroHealth System (Cleveland, OH) · 2 weeks ago
Referral Office Liaison- Surgery Admin
Cleveland, OH
Full-time
Onsite
Entry Level
1+ years expThe MetroHealth System is redefining health care by going beyond medical treatment to improve the foundations of community health and well-being. The role involves telephonically enrolling, registering, and scheduling appointments for primary care patients, processing prescription refill requests, and providing support to MyChart users while upholding the organization's mission and values.
Health CareHospitalMedical
Responsibilities
Telephonically enrolls, registers, and schedules appointments for primary care patients into The MetroHealth System (MHS)
Processes prescription refill requests
Provides general telephone-based support to MyChart users
Obtains feedback for providers, and sends patient requests to clinics throughout MHS
Upholds the mission, vision, values, and customer service standards of The MetroHealth System
Qualification
Required
High School Diploma or passage of a high school equivalency exam
1 year of experience with any of the following: call center support, patient registration, scheduling, assisting health care professionals and patients, and/or utilizing phones and computers to perform customer service duties in a high-volume environment
In lieu of experience, an Associate's degree in a healthcare or business-related field will be considered
Customer-centric mentality with strong customer service experience
Effective written, verbal, and interpersonal communication skills
Ability to communicate with a variety of individuals and disciplines
Solid organizational skills
Ability to work independently and within a structured environment with a high degree of flexibility
Demonstrated PC proficiency, including the ability to enter data into a PC while talking on the phone
Preferred
Fluency in writing, speaking, and interpreting both English and Spanish
Proficient knowledge of medical terminology
Knowledge of the Microsoft Office Suite of software, including Excel, Word, and PowerPoint
Knowledge of EPIC
Experience in sales
Company
The MetroHealth System (Cleveland, OH)
Founded in 1837, MetroHealth is leading the way to a healthier you and a healthier community through service, teaching, discovery, and teamwork.
5001-10000 employees
H1B Sponsorship
The MetroHealth System (Cleveland, OH) has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (24)
2023 (13)
2022 (18)
2021 (18)
2020 (12)
Funding
Current Stage
Late StageTotal Funding
$4.56MKey Investors
Health Resources and Services AdministrationBank of America
2022-10-11Grant· $3M
2018-11-28Grant· $1M
2016-11-14Grant· $0.56M
Leadership Team
M
Michael Phillips
Chief Legal Officer
Recent News
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