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Spectrum · 2 weeks ago

Inbound Sales Representative

Greensboro, North Carolina

Full-time

Onsite

Entry Level

$20/hr - $20/hr

1+ years exp

Spectrum is looking for an Inbound Sales Representative to join their Community Solutions team. In this role, you will convert inquiries into loyal customers by promoting and selling a comprehensive suite of products, while enhancing customer satisfaction and community outreach.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Enhancing the customer experience with professionalism and courtesy

Selling Spectrum products and services, meeting or exceeding sales goals

Developing customer-centric solutions by assessing needs and highlighting product benefits

Acting as a product consultant and retaining customers by taking retention calls

Handling billing inquiries, resolving concerns and maintaining knowledge of campaigns and pricing

Qualification

Sales experienceCustomer service experienceBilling systems familiarityCable communications knowledgeSales techniquesNeeds analysisSales pitch developmentClosing salesVerbal communicationWritten communication

Required

High school diploma or equivalent

1 year of sales experience, preferably selling Voice, Data, and Video solutions, or 6 months as a Billing agent with proven sales success

1 year in customer service or call center experience

6 months of sales experience or 3 months demonstrated sales success in a Spectrum position

Familiarity with billing systems

Working knowledge of cable communications products and services, including video (TV), data (internet), voice (telephone) and mobile

Strong verbal and written communication skills in English

Ability to apply effective sales techniques and achieve sales goals

Capability to conduct needs analysis, overcome objections, develop a compelling sales pitch and close sales

Flexibility to work variable hours, including weekends, holidays and split days off

Benefits

Free and discounted Spectrum services like internet, TV, and mobile

Comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees