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ComForCare Home Care (Raleigh, NC) · 4 months ago

Customer Service Representative Opener 430am

Blaine, MN 55449

Full-time

Onsite

New Grad, Entry Level

$12.50/hr - $12.50/hr

ComForCare Home Care is a leading provider in the fitness industry, and they are seeking a Member Services Representative to enhance member experience. The role involves greeting members, handling front desk activities, and maintaining the cleanliness of the club while providing exceptional customer service.

Hospital & Health Care

Responsibilities

Greet members, prospective members and guests, providing exceptional customer service

Handle all front desk related activities including:

Answer phones in a friendly manner and assist callers with a variety of questions

Check members into the system

New member sign-up

Take prospective members on tours

Facilitate needed updates to member’s accounts

Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed

Assist in maintaining the neatness and cleanliness of the club

Qualification

Customer service backgroundBasic computer proficiencyPassion for fitnessUpbeat attitudePunctualityExceptional customer service skillsListening skillsEmpathyDiplomacy in interactionsReliabilityProblem solving

Required

Customer service background preferred

Basic computer proficiency

A passion for fitness and health

Upbeat and positive attitude!

Punctuality and reliability is a must

Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations

Strong listener with the ability to empathize and problem solve

Demonstrate diplomacy in all interactions while using appropriate behavior and language

High School diploma/GED equivalent required

Must be 18 years of age or older