MGT ยท 4 hours ago
Customer Success Project Manager
Livermore, CA
Full-time
Onsite
Mid Level
3+ years expMGT is a leading provider of technology and advisory solutions serving government agencies across the United States. The Customer Success Project Manager will lead the delivery of service requests and projects, ensuring client satisfaction and technical accuracy while collaborating with internal teams to enhance customer success and manage contracts.
ConsultingInformation Technology
Responsibilities
Respond to all incoming calls and emails to the Premium Flex Service Queue
Triage service requests by opening tickets and entering appropriate information into the system
Determine service level entitlement (new, existing PFlex, Project Warranty, RMA Support)
Provide overall direction for service requests and projects tied to Premium Flex Contracts, ensuring alignment with scope, timelines, and quality standards
Assess if requests require transition to Account Management for full project build-out
Define project scope, objectives, risks, and implementation strategies
Implement project management best practices for scheduling and coordination
Coordinate service contracts related to RMAs with Materials Manager and PMO Administrator/Coordinator
Report ticket status daily and follow up with customers and engineers as needed
Develop and maintain service/loaner inventory
Coordinate scheduling of service requests with customers and engineers
Confirm service request completion and close tickets
Build and close customer contracts, providing basic analysis for future Customer Success reviews
Review completed service requests for time accuracy
Collaborate with internal teams to compile comprehensive reports of active/completed services and build road maps for renewals and upcoming service needs
Schedule and host annual and bi-annual customer success reviews for all PFlex and West Region multi-project/services accounts
Qualification
Required
Trade School, bachelor's degree, or equivalent experience required
Three (3) or more years of project management experience in IT, physical security, or related fields
Strong verbal and written communication skills
Proven customer service and relationship management experience
Excellent organizational, time management, and multitasking abilities
Proficient in risk identification, mitigation planning, and issue resolution
Skilled in using project management and productivity software (e.g., Salesforce, SharePoint, Microsoft Office)
Strong analytical, problem-solving, and decision-making skills
Experience managing cross-functional teams
Valid driver's license and a clean driving record
Access to a reliable automobile and valid insurance
Must pass a pre-employment background check
CAPM or PMP within 1 year of hire
Cisco Life Cycle and Cisco CX Certification are required within 3 months of employment
Benefits
Flexible paid time off
5% 401K matching program
Equity opportunities
Incentive and bonus programs
Up to 16 weeks of paid parental leave
Flexible spending accounts
Medical, dental, and vision coverage
Life insurance
Short and long-term disability coverage
Income protection benefits
Company
MGT
MGT is a national technology and advisory solutions leader serving state, local government, education (SLED) and targeted commercial clients.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Vistria GroupTrivest Partners
2023-06-15Private Equity
2020-04-21Private Equity
Leadership Team
Trey Traviesa
Chief Executive Officer
Recent News
2023-06-26
Company data provided by crunchbase