Tessera Data · 8 hours ago
Director of Operations
Nashville, TN
Full-time
Hybrid
Director/Executive
$151K/yr - $189K/yr
10+ years expCheckr is building the data platform to power safe and fair decisions, and they are seeking a Director of Operations to lead Truework's operations organization. This role involves overseeing a team of approximately 80 people, driving operational excellence, and partnering with other departments to ensure strategic alignment and execution.
Data StorageDatabaseInformation TechnologyRisk Management
Responsibilities
Define and execute operational strategy for Truework's verification and support operations, aligning with company growth targets and customer commitments
Build and lead operations organization of ~80 people including 20 onshore verification specialists, 50 offshore verification specialists, and 8 person support team
Own operational P&L including cost structure, efficiency metrics, and resource allocation across onshore and offshore teams
Manage BPO vendor relationships including performance management, contract negotiations, expansion planning, and quality oversight for Philippines operations
Drive automation and AI initiatives to reduce manual effort, improve quality, and scale efficiently—from GenAI-powered tools to workflow optimization
Optimize end-to-end operations metrics including TAT, quality, CSAT, cost per verification, and operational efficiency
Partner with Product/Engineering to prioritize operational tooling, automation capabilities, and platform improvements
Scale capacity rapidly for major customer launches and seasonal volume fluctuations while maintaining quality and compliance
Implement performance management systems with clear metrics, coaching frameworks, and career development pathways
Qualification
Required
10+ years operations experience in high-volume, high-accuracy service delivery (BPO, verification services, financial services, or similar)
5+ years in leadership roles managing teams of 50+ people including managing through team leads or managers
Deep BPO and offshore operations expertise, including vendor management and multi-site operations
Verification or financial services background—experience with employment verification, income verification, mortgage operations, or similar highly regulated operations
Outbound calling operations experience with understanding of contact center metrics, dialer technology, and B2B calling strategies
Proven track record scaling operations through high-growth phases (2-3x volume growth) while maintaining quality
Experience as startup operations leader—comfortable with ambiguity, rapid change, and building processes from scratch
Strategic and execution-focused: thinks 2-3 years ahead while delivering flawlessly today
P&L and business acumen: understands unit economics, cost structure, and financial impact of operational decisions
Technology forward: comfortable with automation, AI/GenAI tools, APIs, and operational systems; partners effectively with engineering
Data-driven decision making: leverages analytics, A/B testing, and metrics to identify problems and measure impact
Benefits
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental and vision coverage
Unlimited PTO policy
Monthly wellness stipend
Company
Tessera Data
Tessera Data is an IT company that provides valuable people data for informed safety decisions and background checks.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase