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Acosta · 2 weeks ago

Associate Relations Specialist

Jacksonville, FL, United States

Full-time

Onsite

Mid Level

4+ years exp

Acosta is seeking an Associate Relations Specialist who supports the associate experience by managing various employee relations activities. The role involves collaborating with leaders and HR Business Partners to ensure a fair and legally compliant associate relations process while maintaining accurate documentation and providing policy guidance.

MarketingSales

Responsibilities

Monitors ServiceNow caseload and ensures timely completion of assigned cases

Triage corrective action, performance improvement plan (PIP), severance, and retention bonus requests

Collaborate with leaders and HR Business Partners to draft and finalize employee relations documents, including corrective actions, PIPs, and terminations

Reviews termination requests to ensure process adherence and sound case development

Processes severance and retention bonus requests, maintaining timely and accurate documentation

Responds to records requests and other ad hoc employee relations needs

Drafts, proofs, and finalizes employee relations documents with a focus on accuracy and compliance with legal and company policy standards

Maintains consistent and complete documentation within the ServiceNow platform

Ensures all actions align with North American employment laws, guidelines, and company policies

Maintain confidentiality of department and associate information according to established practices

Provides policy interpretation and guidance to associates and leaders as needed

Partners with HR Business Partners and legal when necessary to ensure appropriate handling of escalated cases

Supports internal initiatives to improve associate relations experience

Identifies opportunities for process improvement and shares feedback with the Associate Relations team

Participates in team projects focused on enhancing documentation, workflows, and associate communications

Perform other duties as required and/or assigned

Qualification

Employee relationsHuman resources experienceCommunication skillsOrganizational skillsAttention to detailCustomer service mindsetTime managementProject management

Required

Associate's degree in human resources, Business or related field or equivalent education and experience

4 years of experience in Human Resources with solid understanding of employee lifecycle processes, employee relations, and performance management

An associate first mindset with dedication to internal customer service and company culture

Strong verbal and written communication skills; demonstrated ability to effectively with peers, management, teammate and vendors

Strong organizational and time management skills

Strong attention to details

Ability to manage expectations, process and multiple projects simultaneously

A roll up your sleeves and dive in approach with willingness to assist other functions as needed to achieve or exceed department and company business objectives

Ability to work with little supervision and deliver results