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MANTECH · 14 hours ago

Cloud Support Engineer Nights

Vienna, VA

Full-time

Hybrid

Mid Level

4+ years exp

MANTECH is seeking a skilled and mission-focused Cloud Support Engineer to join their team in Tysons, VA. The role involves supporting hybrid cloud infrastructure operations, providing 24x7 incident response and customer service, and troubleshooting complex issues across Linux and Kubernetes environments.

Cyber SecurityInformation TechnologySecurityTelecommunications

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Diagnosing, resolving, and tracking complex support cases through ServiceNow, phone, and email channels; ensuring all incidents are properly documented and closed in accordance with SLAs

Monitoring and triaging incidents triggered by automated alerting systems; following established SOPs and runbooks for investigation and escalation

Independently resolving technical issues related to Linux and Kubernetes infrastructure with minimal supervision, escalating only when engineering support is required

Partnering with product and backline engineers to reproduce issues, validate fixes, and enhance system stability and documentation

Identifying trends or repeat incidents and providing structured feedback to engineering and process improvement teams

Delivering high-touch, mission-critical support to government and enterprise customers; ensuring clear, timely, and professional communication during all incident phases

Contributing to updating and refining documentation, runbooks, and response procedures to continuously enhance service reliability and efficiency

Work Shift – This is for a nights shift 10pm-6am position. Schedule to include but not limited to rotating weekends that may be required. Schedule subject to change based on business need

Qualification

Linux system administrationKubernetesIncident response toolsAWS Cloud PractitionerCompTIA Security+ITIL FoundationServiceNowPrioritizationCommunication skillsTechnical documentation

Required

Bachelor's degree in Computer Science, Information Systems, Engineering, Mathematics, or related discipline

Four (4) years of additional relevant experience may be substituted for a bachelor's degree

An associate's degree in computer science, Information Systems, Engineering, Mathematics, or related discipline and two (2) years of additional relevant experience may be substituted for a bachelor's degree

AWS Cloud Practitioner or Azure Fundamentals (AZ-900): each may substitute 0.5 years' experience

CompTIA Security+, ITIL Foundation, CompTIA Network+, or CompTIA A+: each may substitute 1 year experience

AWS Solutions Architect Associate, Azure Administrator, Google Cloud Engineer, Cisco CCNA, CompTIA Linux+ Professional, Azure Solutions Architect (AZ-305), Google Professional Cloud Architect, or CISSP: each may substitute 2 years' experience

Other relevant certifications: each may substitute 0.5 years' experience

Experience in Linux system administration (command-line management, networking, and service operations)

Experience working in Kubernetes environments, including container management, basic cluster troubleshooting, and deployment verification

Experience with ticketing, alerting, and incident response tools

Strong written and verbal communication skills, with the ability to clearly articulate technical issues to both technical and non-technical audiences

Demonstrated experience and ability to prioritize, manage, and resolve multiple incidents under pressure

An active/current TS/SCI with Polygraph is required for this position

Preferred

8140 Compliance (Combination of technical degree or certifications such as CompTIA Network+ CE, CompTIA A+ CE, CompTIA Security+ CE, CCNA Security, CND, etc)

Experience with ServiceNow ticketing, alerting, and incident response tools

Experience with ServiceNow Customer Service Management (CSM) module

Background supporting IT operations or cloud service environments within DoD or Intelligence Community customers

Familiarity with ITIL frameworks, incident lifecycle management, and enterprise support workflows

Experience in hybrid or on-prem/cloud integrated environments

Proficiency with Google Workspace or Microsoft Office collaboration tools