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NAPA Auto Parts · 2 hours ago

Distribution Center Customer Service Associate

Des Moines, IA

Full-time

Onsite

Entry Level

2+ years exp

NAPA Auto Parts is a leading automotive parts retailer, and they are seeking a Distribution Center Customer Service Associate. The role involves managing customer inquiries, processing orders, and handling accounting tasks related to the distribution center operations.

AutomotiveIndustrialMachinery Manufacturing

Responsibilities

Reviews and corrects coding for bills from HQ

Processes for correcting EDI or keys receipt of parts for incoming freight

Runs reports and reviews " old" open positions. Deletes old lines as necessary so parts can be reordered for DC stock

Writes checks at DC and maintains manual check log

Performs end of day accounting for stores and the transferring of funds from local bank account to HQ's bank account. Handles bad checks from customers of stores (do a journal entry and fill out Global Services payment slip). Investigates credit card disputes. Answers cash on demand calls by accessing store's AR to get true total of stores purchases

Researches results from jobber short paying DC, identifies and passes on to RGN clerk to do further research into each deducted item

Distributes month end AR statement to stores. Stores can get statement from Storefront but may also mail or email

Maintains miscellaneous account for transactions where funds are received from outside and then paid for various activities

Generates report where info is plugged in by the DC for any store ARs that are past due (equal to or over $1000) and distributes to HQ

Reconciles the bank account that all deposits go in to from local depository account to HQ's bank account

Processes local non-NAPA supplier's item that will be keyed as a SPOM order

Keys class credit (parts coming back to DC) manually for stores as needed

Checks nightly billing report to ensure store has placed an order. Calls store to check if order was placed but did not go through

Takes incoming sales order or general customer service inquiry phone calls from independent and local NAPA stores

Ensures orders are completed that are keyed and purchased as factory special order from suppliers

Verifies that parts reported as damaged or is defective is within acceptable time period so part can be sent back to manufacturer or repair depot to get repaired

Ensures transfers go between a local and jobber or independent jobber when no account between the stores exists

Generates weekly reports such as stockroom received but didn't " scan ship" product and customer potentially received product but did not get billed

Sets up new rebate accounts, makes account revisions, and issues rebate credit to local and independent stores. Corrects rebate errors daily

Processes updated storefront with bulletins, new stores, etc

Retrieves and distribute mail. Needs to come from stockroom in a timely manner

Performs filing as needed

Resolving orders not transmitted to RADS

Processes bid proposals

Processes paperwork to fulfill IBS contract requirements

Ensures all paperwork and processes followed for items sold outside of US

Enters data for stock orders for Non-TAMS stores

Charge stores as needed for class pick up and handling

Makes claims to carriers for damaged freight

Issues credit to store for miscellaneous reasons as needed

Ensures nightly billing process is set up and runs

Creates manual hard copy of returns for items that do not have a specific AR number to be submitted to the correct supplier for credit issuance

Qualification

JD EdwardsPeopleSoftBookkeepingMicrosoft ExcelMicrosoft WordCustomer service skillsCommunication skillsProblem solvingTeamworkDetail oriented

Required

High School Diploma or equivalent work experience required

2 years + of general office / clerical experience

1 year of bookkeeping experience

Must be able to work in a team environment

Must be detail minded

Must be able to problem solve

Must be able to make decisions

Must have excellent phone skills

Must have great communication skills

Must have complaint handling skills

Able to speak clearly and listen attentively

Must be self-motivated

Must have clear handwriting skills

Capable of recognizing and distinguishing letters and numbers (both visually and orally) and remembering their sequence

Must demonstrate professional business etiquette

Must know Internet Explorer/web navigation

Must know PC's / Windows (PDF, XLS, DOC, TXT, JPEG, BMP, GIF, TIF file formats)

Must know Outlook

Must know Microsoft Excel (basic formulas and workbook set up)

Must know Microsoft Word (including object insertion)

Must know office equipment (copying, scanning)

Regularly required to sit use hands to finger, handle, or feel reach with hands and arms and talk or hear

Occasionally required to stand, walk and stoop, kneel, crouch, or crawl

Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus

Preferred

JD Edwards / PeopleSoft (AP/GL/Sales Order Entry/Customer Service Modules) experience is a plus

Document management systems experience is a plus

Company

NAPA Auto Parts

Glassdoor3.5

Through nearly 6,000 auto parts stores and over 16,000 auto care and collision centers in the U.S., NAPA has America’s largest network of parts and care.

Founded in 1925

Effingham, Illinois, USA

10001+ employees