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Citizens · 3 hours ago

Branch Workforce Management Lead

Johnston, RI

Full-time

Onsite

Mid, Senior Level

$115K/yr - $130K/yr

5+ years exp

Citizens is a company focused on customer-centric culture and community support. They are seeking a Branch Workforce Management Lead who will be responsible for leading the development of retail staffing models, managing FTE forecasting, and collaborating with the Retail Leadership team to optimize staffing efficiency.

BankingCredit CardsFinancial ServicesFinTechRetail

Responsibilities

Lead the development of Citizens retail staffing models across the branch network, leveraging Workforce Management Software to determine optimal branch staffing across sales and service functions

Manage routine FTE forecasting. Conduct scenario planning and analysis to interpret trends and variances

Collect data on branch staffing statistics to make recommendations on improving workforce efficiency and operations

Build business requirements, execute projects and derive business insights

Execute changes in staffing targets for business partners and reporting

Work with finance partners to ensure financial objectives related to staffing are being met

Communicate and consume cross functional insights and analysis results to Leadership through reports and presentations. ensure analytics solution meets the business requirements

Work with business owners to translate business activities and objectives into parameters for analytical models

Collaborate with team members to understand, communicate, and implement analytics and process best practices

Identify opportunities for process optimization

Conduct ad hoc analysis on retail performance (staffing, sales) using basic tools as needed (e.g. excel)

Work with functions to conduct scenario planning and analysis, and interpret trends and variances

Ability to work independently and as a member of a team

Ability to coordinate multiple projects and meet deadlines

Qualification

Verint Workforce ManagementData analysisFTE forecastingMS OfficeResearch skillsProcess improvementCommunicationAttention to detailProblem solving

Required

5+ years of relevant work experience; administrative support of Retail branches preferred

Bachelors degree or equivalent experience

Knowledge of Verint Workforce Management software required

MS Office, including intermediate level of Power Point and Excel

Strong communication skills

Strong attention to detail

Strong analytical skills; ability to analyze data and identify trends

Strong research and problem solving skills

Process improvement mindset

Benefits

Comprehensive medical, dental and vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States

Company

Citizens

Glassdoor3.6

At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.

Founded in 1828

Providence, Rhode Island, USA

10001+ employees