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Republic Services · 5 hours ago

Operational Excellence Program Manager

Phoenix, AZ

Full-time

Onsite

Senior Level

7+ years exp

Republic Services, Inc. is a leader in the environmental services industry. The Operational Excellence Program Manager will lead initiatives within HR Operations focusing on enhancing efficiency and employee experience through managing complex programs and driving process improvements.

Information TechnologyRecyclingRenewable EnergySustainabilityWaste Management

Responsibilities

Lead and deliver enterprise-level HR programs focused on process optimization, systems integration, and service delivery improvement

Define program strategy, objectives, KPIs, and success metrics to ensure clear alignment with HR and organizational priorities

Develop and manage detailed project plans, including timelines, budgets, milestones, risks, and stakeholder responsibilities

Implement process improvement frameworks to drive efficiency, eliminate redundancy, and streamline end-to-end HR workflows

Partner cross-functionally with HR Centers of Excellence, IT, Legal, Finance, and Compliance to ensure seamless execution of operational initiatives

Champion digital transformation efforts across HR platforms and systems to improve accuracy, scalability, and employee experience

Drive change management and communication strategies to ensure stakeholder engagement and adoption of new processes and systems

Conduct post-implementation reviews and establish continuous improvement cycles to sustain operational excellence and compliance

Perform other job-related duties as assigned or apparent

Qualification

HR processes understandingProcess improvement methodologiesAnalytical mindsetStakeholder managementAutomation experienceSystems optimizationOperational scalabilityInfluence skillsChange managementCompeting priorities managementCommunication skills

Required

Deep understanding of HR processes, systems, compliance, and service delivery models

Demonstrated expertise in process improvement methodologies (Lean, Six Sigma, Agile, or equivalent)

Strong analytical mindset with the ability to translate complex data into actionable insights and business decisions

Exceptional stakeholder management, communication, and influence skills across all levels of the organization

Adept at managing competing priorities in a fast-paced, matrixed environment

Proven track record of driving automation, systems optimization, and operational scalability within HR functions

7 – 10 years of experience in HR Operations or HR Program Management, with proven success leading enterprise-scale programs or transformation initiatives