Amazon · 3 hours ago
Sr. Technical Program Manager, Support Products & Services
Seattle, WA
Full-time
Hybrid
Senior Level
$134K/yr - $231K/yr
5+ years expAmazon is seeking a Technical Program Manager to lead initiatives in their Support Products & Services organization, focusing on AI-powered tools in advertising. The role involves managing stakeholder communication, driving technical requirements, and enhancing tooling systems to improve customer support workflows.
Artificial Intelligence (AI)DeliveryE-CommerceRetail
Responsibilities
Lead the development and enhancement of tooling systems used by Advertising Associates, focusing on improving efficiency and reducing friction in customer support workflows
Manage stakeholder communication across Associate support teams, engineering, and product teams
Drive technical requirements and implementation strategies for key projects across the entire engineering organization
Manage the integration of AI capabilities into Associate tooling, ensuring seamless adoption and measurable improvements in case handling time
Partner with front-line Associates and team leads to gather feedback and identify opportunities for tool optimization and process improvements
Coordinate with engineering teams to prioritize and implement Associate-requested features and usability enhancements
Drive operational excellence initiatives focused on Associate productivity and tool reliability
Oversee integration points between Associate tooling and the Ads Assistant agent, ensuring data consistency and workflow optimization
Drive cross-functional collaboration through active participation in engineering team standups, working with a diverse group of developers, designers, and scientists to deliver impactful solutions
Partner with engineers on system design reviews, architecture decisions, and operational readiness assessments for critical support infrastructure
Conduct regular feedback sessions with Associates and team leads to understand pain points, gather requirements, and validate solution effectiveness
Partner With Release Readiness Initiatives To Ensure Quality assurance for new tool deployments
Operational stability of existing systems
Continuous improvement of tooling capabilities
Smooth integration of new features into existing workflows
Qualification
Required
5+ years of technical product or program management experience
7+ years of working directly with engineering teams experience
3+ years of software development experience
5+ years of technical program management working directly with software engineering teams experience
Experience managing programs across cross functional teams, building processes and coordinating release schedules
Preferred
5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
Kleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2025-12-31
2025-12-31
2025-12-31
Company data provided by crunchbase