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Wells Fargo · 3 hours ago

Associate Customer Service Representative

West Des Moines, IA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Wells Fargo is seeking an Associate Customer Service Representative in Chief Operating Office - Operations. The role involves supporting customers with inquiries regarding financial products and services while providing a best-in-class customer experience in a fast-paced environment.

BankingFinancial ServicesFinTechInsurancePayments

No H1B

Responsibilities

Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems

Regularly receive direction from supervisor and escalate questions and issues to more senior employees

Interact with team on basic information, plus internal or external customers

Qualification

Customer ServiceFinancial ServicesProblem ResolutionCommunication SkillsTeam InteractionTechnology ProficiencyAttention to Detail

Required

6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Preferred

Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues

Ability to execute in a fast paced, high demand, metric driven call center environment

Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy

Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers

Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information

Knowledge, understanding and experience of internet, mobile, and social media technology