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Townsquare Ignite · 2 hours ago

Key Account Performance Manager, Home Services Specialist

United States

Full-time

Remote

Mid Level

Townsquare Ignite is a rapidly growing digital content publisher specializing in programmatic advertising and first-party data solutions. They are seeking a Key Account Performance Manager for their Home Services Team, responsible for client retention, growth, and strategic support by managing relationships and ensuring effective campaign execution. This role involves collaborating with various internal teams to optimize campaign performance and deliver value to clients.

AdvertisingSEM

Responsibilities

Serve as the primary post-sale client-facing contact, responsible for building strong relationships to drive retention and satisfaction

Lead the strategic direction of client campaigns with a focus on business outcomes and revenue growth

Facilitate clear communication between clients and internal teams to maintain alignment on goals, deliverables, and timelines

Identify upsell opportunities to deliver added value and encourage incremental investment

Conduct regular performance reviews, providing insights and recommendations tied to business goals and KPIs

Act consistently in the best interest of the business and uphold high professional and ethical standards

Coordinate with Campaign Managers, Search Strategists, Buyers, and Interactive Strategists to ensure proper setup and launch

Support strategy formation to align with business objectives and market context

Ensure internal teams understand client objectives, audience, and KPI targets

Monitor high-level campaign performance to ensure KPIs are met and ROI goals achieved

Provide proactive insights and data-backed recommendations to clients on a routine basis

Communicate optimizations, status updates, and next-step priorities directly with clients

Help preserve client goodwill and long-term relationship value

Qualification

Digital media experienceHome services experiencePerformance data interpretationRelationship-building skillsCommunication skillsOrganizational skillsProactive mindsetAgency experienceClient-facing experience