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Fresenius Medical Care · 9 hours ago

Debt Collections Rep

United States

Full-time

Remote

Entry Level

$18.50/hr - $24.50/hr

1+ years exp

Fresenius Medical Care is an $18 Billion Company and Industry Leader seeking talented Debt Collections Professionals. The Medical Debt Collections Representative will perform collection follow up with patients on delinquent accounts in a high-volume call center environment, utilizing excellent communication and customer service skills.

BiotechnologyHealth CareMedical Device

Responsibilities

Assist patients in the resolution of outstanding payments from past due accounts

Identify problem accounts and escalate as appropriate

Update the patient record to identify actions taken on the account

Achieve monthly department collection goal

Maintain minimum production standards

Achieve quality assurance scores that meet department requirements

Work within company attendance guidelines

Provide excellent customer service during all interactions

Perform all responsibilities in compliance with company policies and procedures

Comply with all guidelines, policies, and procedures to assure sensitive or confidential information is protected in accordance with the HIPAA rules and regulations

Assist with various projects as assigned by direct supervisor

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions

Qualification

Debt Collections ExperienceBilingual English/SpanishCustomer Service SkillsCommunication SkillsGeneral Computer SkillsAnalytical SkillsMultitasking AbilityOrganizational SkillsInterpersonal Skills