Optum ยท 1 hour ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
$16/hr - $27.69/hr
1+ years expOptum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The Customer Service Representative will assist healthcare providers and members by answering incoming calls, resolving issues, and ensuring a positive experience while navigating complex systems.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and members and identify the type of assistance the caller needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
Deliver information and answer questions in a positive manner to facilitate strong relationships with members and providers
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues
Meet the performance goals established for the position in the areas of: efficiency, call quality, customer satisfaction, and attendance
Qualification
Required
High School Diploma / GED
Must be 18 years of age OR older
1+ years of experience in a related environment (i.e. call center, customer service, office etc.) using phones and computers as the primary job tools
Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Ability to successfully complete the Customer Service training classes and demonstrate proficiency of the material
Ability to work full-time, Monday - Friday between 8:00am - 5:00pm CST including the flexibility to work occasional overtime given the business need
Reside within Central Time Zone
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Preferred
Health care experience
Call center experience
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase