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Capital One · 4 hours ago

(Bilingual) Manager, HR Shared Services Payroll

Richmond, VA

Full-time

Onsite

Mid, Senior Level

$115K/yr - $132K/yr

5+ years exp

Capital One is a financial services company seeking a Bilingual Manager for their HR Shared Services Payroll team. The role involves overseeing payroll processing for employees in Canada and Mexico, managing vendor performance, and leading a team of payroll professionals to ensure compliance and efficiency.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Oversight of significant BAU for third - party vendor performance to ensure that processes operate in compliance with payroll regulations / regulatory requirements , are well managed

Recognize opportunities and recommend process improvements to increase efficiency and ensure quality

Performance management and leadership of a dedicated team of payroll professionals

Oversee end to end payroll processing for employees in Canada and Mexico, ensuring accuracy, timeliness and compliance with all local regulations

Ensure the payroll teams meet established goals to perform timely case management, execution of payments, payment research and reconciliations, and ensure International payroll compliance

Work closely with technical departments to implement process improvements, test system changes, and lead special projects within the payroll department

Identify and investigate discrepancies or anomalies in payroll data and implement corrective actions

Implement and continuously maintain an active cross training program between International payroll teams

Provide clear direction, coaching and feedback to direct reports to help them develop professionally and enable their growth

Monitor KPIs and OKRs to ensure organizational goals are met and take corrective action when necessary to mitigate undesired impacts

Foster a high performance culture that emphasizes accountability, quality and continuous improvement

Ensure compliance with all federal, provincial and local and tax laws in Canada and Mexico

Manage relationships with external vendors, ensuring service quality and cost efficiency

Ensure optimal use of payroll technology and automation tools to enhance accuracy and efficiency

Keep abreast of changes in legislation and proactively update payroll processes as needed

Oversee payroll audits and reconciliations to ensure accuracy and compliance

Qualification

Payroll software experiencePeople leadershipInternational payroll processingFluent in SpanishEnglishADP Global View experienceOperations managementRisk managementAnalytic skillsCoachingProcess improvementCompliance knowledgeKPI monitoringGoogle Suite proficiencyOrganizational skillsCommunication skillsConfidentialityTeam managementCross-functional collaboration

Required

At least 6 year of experience in Human Resources

At least 6 years of experience in operations management or previous garnishments, tax, and/or payroll

At least 5 years of Hands-on experience with payroll software

High School Diploma, GED or equivalent certification

Fluent in Spanish

At least 5 years of experience in People Leadership

At least 5 years of proven abilities to lead a payroll team and work cross-functionally with HR, Finance, and IT to ensure smooth operations while deploying service excellence

Fluent in Spanish and English