Johnson Controls · 8 hours ago
Fire Service Technician
Westbrook, ME
Full-time
Onsite
Senior Level
$30/hr - $40/hr
5+ years expJohnson Controls is a leading company in building technology and management solutions. They are seeking a Fire Service Technician who will be responsible for diagnosing problems and performing service and repairs on electronic fire alarm systems and other related building system products at customer sites while ensuring high levels of customer satisfaction.
Industrial EngineeringPhysical SecuritySmart Building
Responsibilities
Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions
Contact customer representative and ascertain equipment/systems problems
Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell
Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals
Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction
Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers
Obtain customer signature upon completed service call assignment
Participate in a scheduled On-call rotation
Help to train or mentor others on the service team
Provide our customers with the highest level of service to solve building inefficiencies and resolve service related items. As a trusted advisor to our customers you will provide solutions and outcomes at the time of service
Perform other duties as assigned
Organize and effectively utilize technical resources, information, material, and support to assure efficient execution of all assigned tasks
Candidate must possess excellent written/verbal communication and outstanding customer service skills
Position involves the programming of fire alarm, security, and access control system panels
Complete and submit all required task-related, activity, productivity, and other documentation in a timely manner
On call and after hours work required on occasion at customer need
Provide recommendations and solutions to ensure facility is running efficiently to include upselling opportunities
Provide quotes to support recommendations and solutions
Qualification
Required
5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
Must have a Maine State Electrical License
Experience in reading and interpreting blueprints, submittals, and operational/product manuals
Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
High School Diploma or equivalent
Ability to follow verbal and written instructions
Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs
Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
Ability to work flexible hours including weekends to meet customer requirements
Overnight travel may be required
Demonstrate a high level of customer service
Maintain truck inventory to ensure timely response to customer needs
Ability to adhere to, implement, and follow safety guidelines and procedures at all times
Strong organizational skills, positive attitude, and an ability to learn quickly
Possess a valid driver's license and driving record that meets company requirements
Retain any licenses that are required by National, State and Local codes
Preferred
NICET ll Level II certification – Strongly Preferred
Experience CCTV and IT and IP networks a plus
Benefits
Competitive benefits package
Company
Johnson Controls
Johnson Controls offers smart buildings that create safe, healthy, and sustainable environments.
10001+ employees
H1B Sponsorship
Johnson Controls has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (61)
2024 (57)
2023 (80)
2022 (95)
2021 (81)
2020 (93)
Funding
Current Stage
Public CompanyTotal Funding
$1.6BKey Investors
US Department of Energy
2024-12-05Post Ipo Debt· $250M
2024-12-04Post Ipo Debt· $525.61M
2024-05-20Post Ipo Equity· $90M
Leadership Team
Joakim Weidemanis
Chief Executive Officer
Marc Vandiepenbeeck
Executive Vice President and Chief Financial Officer
Recent News
2026-01-16
Company data provided by crunchbase